How To Fix CRM_CREDIT_CHECK032 - Resetting of credit release only possible via main item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 032

• Message text: Resetting of credit release only possible via main item

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK032 - Resetting of credit release only possible via main item ?

  The SAP error message CRM_CREDIT_CHECK032 indicates that there is an issue with the credit check process in the SAP CRM system. Specifically, this message means that the resetting of a credit release can only be performed at the main item level of a sales document, rather than at the sub-item level.
  Cause:
  
  Credit Management Settings: The system is configured to perform credit checks at the main item level. If a credit check has been triggered and a release is required, it can only be reset for the main item.
  Document Structure: In sales documents, items can be structured hierarchically (main items and sub-items). The credit check logic is often designed to apply to the main item, and any adjustments or resets must be done at that level.
  User Action: The user may have attempted to reset the credit release for a sub-item instead of the main item, leading to this error.
  
  Solution:
  
  
  Reset Credit Release at Main Item Level:
  
  Navigate to the main item of the sales document.
  Perform the necessary actions to reset the credit release for that main item.
  Ensure that any required credit checks or approvals are completed at this level.
  
  
  
  Review Credit Management Configuration:
  
  Check the configuration settings for credit management in your SAP system. Ensure that the settings align with your business processes and that users are aware of how to manage credit releases correctly.
  
  
  
  User Training:
  
  Provide training to users on how to handle credit checks and releases, emphasizing the importance of working at the main item level.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on credit management and handling related error messages.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA02 (Change Sales Order) or VA03 (Display Sales Order) to manage sales documents.
  Credit Management: Understand the overall credit management process in SAP, including how credit limits are set, how checks are performed, and how releases are managed.
  SAP Notes: Check for any SAP Notes related to CRM credit checks that may provide additional insights or updates regarding this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.