How To Fix CRM_CREDIT_CHECK033 - Release is not possible; credit check is not OK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 033

• Message text: Release is not possible; credit check is not OK

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK033 - Release is not possible; credit check is not OK ?

  The SAP error message CRM_CREDIT_CHECK033 indicates that a credit check has failed, preventing the release of a sales order or delivery. This error typically arises in the context of SAP Customer Relationship Management (CRM) or Sales and Distribution (SD) modules when the system detects that a customer's credit limit has been exceeded or that there are other credit-related issues.
  Cause:
  
  Exceeded Credit Limit: The customer's total outstanding balance exceeds their credit limit.
  Blocked Customer: The customer may be blocked for credit reasons in the master data.
  Credit Management Settings: The credit management settings may not be configured correctly, leading to incorrect credit checks.
  Open Items: There may be open invoices or other receivables that contribute to the credit exposure.
  Credit Control Area: The credit control area settings may not align with the customer’s data.
  
  Solution:
  
  
  Review Customer Credit Limit:
  
  Check the customer's credit limit in the customer master data (transaction code XD02 or VD02).
  If necessary, increase the credit limit or adjust the customer's credit exposure.
  
  
  
  Check Customer Status:
  
  Verify if the customer is blocked for credit reasons. You can do this in the customer master data.
  If the customer is blocked, you may need to unblock them after ensuring that it is appropriate to do so.
  
  
  
  Analyze Open Items:
  
  Review the customer's open items to identify any overdue invoices or payments that may be affecting their credit status.
  Clear any discrepancies or follow up on overdue payments.
  
  
  
  Credit Management Configuration:
  
  Ensure that the credit management settings in the system are configured correctly. This includes checking the credit control area and the credit check settings.
  You may need to consult with your SAP Basis or configuration team to ensure that the settings align with your business requirements.
  
  
  
  Run Credit Check:
  
  After making any necessary adjustments, you can run a credit check manually to see if the issue persists. This can often be done through transaction codes like FD32 (for credit management) or through the sales order screen.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to credit management for additional troubleshooting steps or configuration guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD02 / VD02: Change Customer Master Data
  FD32: Change Customer Credit Management
  VA02: Change Sales Order
  VKM1: Display Blocked Sales Documents
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to credit checks or the error message in question.
  
  
  User Exits and BAdIs: If your organization has custom logic for credit checks, review any user exits or BAdIs that may be affecting the credit check process.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to allow the release of the sales order or delivery.