How To Fix CRM_CREDIT_CHECK031 - Credit release only possible via main item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 031

• Message text: Credit release only possible via main item

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK031 - Credit release only possible via main item ?

  The SAP error message CRM_CREDIT_CHECK031 indicates that a credit release can only be performed at the main item level in a sales order or related document. This error typically arises in the context of credit management when a user attempts to release credit for a sub-item or a line item that is not the main item.
  Cause:
  
  Item Hierarchy: In SAP, sales orders can have a hierarchical structure where items can be main items and sub-items. The credit check is designed to be performed at the main item level, and any attempts to release credit for sub-items will trigger this error.
  Credit Management Settings: The configuration in the credit management settings may restrict credit releases to only the main items.
  Document Type: Certain document types may have specific rules regarding credit checks and releases.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Identify the Main Item: Check the sales order or document to identify the main item associated with the sub-item for which you are trying to release credit.
  Release Credit at Main Item Level: Perform the credit release action on the main item instead of the sub-item. This may involve navigating to the main item in the sales order and executing the credit release there.
  Review Credit Management Configuration: If you have the necessary authorizations, review the credit management settings in your SAP system to ensure that they are configured correctly. This may involve checking the credit control area settings and the rules defined for credit checks.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for credit management processes to ensure compliance with established procedures.
  Contact Support: If the issue persists or if you are unsure about the configuration, consider reaching out to your SAP support team or a consultant who specializes in SAP credit management.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA02 (Change Sales Order) or VA03 (Display Sales Order) to navigate and manage sales orders effectively.
  Credit Management: Understand the broader context of credit management in SAP, including how credit limits are set, how credit checks are performed, and the implications of credit releases on sales processes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on credit management issues.
  
  By following these steps, you should be able to resolve the CRM_CREDIT_CHECK031 error and successfully manage credit releases in your SAP system.