How To Fix CRM_CREDIT_CHECK030 - Status "Credit Check Not OK" prevents ATP block from being reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 030

• Message text: Status "Credit Check Not OK" prevents ATP block from being reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK030 - Status "Credit Check Not OK" prevents ATP block from being reset ?

  The SAP error message CRM_CREDIT_CHECK030 with the status "Credit Check Not OK" indicates that a credit check has failed, which prevents the system from resetting the Available-to-Promise (ATP) block for a sales order or delivery. This error typically arises in the context of SAP Customer Relationship Management (CRM) and Sales and Distribution (SD) modules, where credit management is an essential part of the order processing workflow.
  Cause:
  
  Credit Limit Exceeded: The customer has exceeded their credit limit, which is defined in the credit management settings.
  Open Items: There may be outstanding invoices or open items that have not been cleared, affecting the customer's credit status.
  Credit Management Settings: The credit management settings in the system may be configured to block orders based on specific criteria, such as overdue payments or risk categories.
  Customer Master Data: The customer master data may not be correctly maintained, leading to incorrect credit checks.
  Credit Check Configuration: The configuration for credit checks in the system may be set to a strict level, causing blocks even for minor issues.
  
  Solution:
  
  Review Customer Credit Limit: Check the customer's credit limit in the system. If necessary, increase the credit limit or adjust the credit management settings.
  Clear Open Items: Ensure that any outstanding invoices or open items are cleared. This may involve contacting the customer for payment or adjusting the invoices as needed.
  Check Customer Master Data: Verify that the customer master data is accurate and up-to-date. Ensure that the credit control area and other relevant fields are correctly filled.
  Adjust Credit Check Configuration: If the credit check settings are too strict, consider adjusting them to allow for more flexibility, depending on your business requirements.
  Manual Override: If appropriate, a user with the necessary permissions can manually override the credit check to allow the ATP block to be reset. However, this should be done with caution and proper documentation.
  Consult with Finance Team: Work with the finance or credit management team to understand the implications of any changes made to credit limits or checks.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like FD32 (Change Customer Credit Management) to review and modify customer credit limits.
  Credit Management Configuration: Review the configuration settings in the SAP system for credit management under the path: SPRO -> Financial Accounting -> Accounts Receivable and Accounts Payable -> Credit Management.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to credit checks and ATP blocks.
  Documentation: Ensure that all changes made to credit limits or configurations are documented for audit purposes.
  
  By addressing the underlying causes of the credit check failure, you can resolve the error and allow the ATP block to be reset, enabling the order processing to continue smoothly.