How To Fix CRM_CREDIT_CHECK023 - Transaction &1 saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 023

• Message text: Transaction &1 saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK023 - Transaction &1 saved ?

  The SAP error message CRM_CREDIT_CHECK023 typically indicates that a credit check has failed during the processing of a transaction in the SAP Customer Relationship Management (CRM) system. This error is related to the credit management functionality, which is designed to ensure that customers do not exceed their credit limits.
  Cause:
  The error message "Transaction &1 saved" suggests that the transaction (e.g., sales order, quotation) was saved, but the credit check did not pass. This can occur due to several reasons, including:
  
  Exceeded Credit Limit: The customer has exceeded their credit limit, which is set in the system.
  Blocked Credit Status: The customer account may be blocked for credit reasons.
  Credit Management Settings: The credit management settings may not be configured correctly, leading to unexpected results during the credit check.
  Open Items: The customer may have outstanding invoices or open items that affect their creditworthiness.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Check Customer Credit Limit:
  
  Navigate to the customer master data and check the credit limit assigned to the customer.
  If necessary, adjust the credit limit or review the customer's creditworthiness.
  
  
  
  Review Open Items:
  
  Check for any open invoices or items that may be affecting the customer's credit status.
  Resolve any outstanding payments or issues.
  
  
  
  Credit Status:
  
  Verify if the customer account is blocked for credit reasons. If it is, you may need to unblock it after ensuring that the customer is in good standing.
  
  
  
  Credit Management Configuration:
  
  Review the credit management settings in the system to ensure they are configured correctly.
  Consult with your SAP administrator or functional consultant if you suspect configuration issues.
  
  
  
  Transaction Review:
  
  Review the specific transaction (e.g., sales order) to ensure that all relevant data is correct and complete.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to credit management for additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like FD32 (Change Customer Credit Management) or FD03 (Display Customer Credit Management) to review and manage customer credit data.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to credit checks in your version of SAP.
  User Roles: Ensure that the user has the necessary authorizations to view and modify credit management settings.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.