How To Fix CRM_CREDIT_CHECK022 - Enter a rejection reason

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 022

• Message text: Enter a rejection reason

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK022 - Enter a rejection reason ?

  The SAP error message CRM_CREDIT_CHECK022 indicates that a credit check has failed, and the system requires the user to enter a rejection reason. This typically occurs in the context of sales order processing or when creating a customer invoice, where credit management is enabled.
  Cause:
  The error is triggered when:
  
  A credit check is performed on a customer, and the customer's credit limit has been exceeded or is insufficient to cover the transaction.
  The system is configured to require a rejection reason when a credit check fails, which is a part of the credit management process in SAP.
  
  Solution:
  To resolve this error, you need to provide a rejection reason. Here are the steps to do so:
  
  
  Access the Sales Order or Invoice: Go to the transaction where the error occurred (e.g., VA01 for sales order creation or VF01 for invoice creation).
  
  
  Check Credit Management Settings: Ensure that the credit management settings are correctly configured for the customer. You can check this in the customer master data (transaction code XD03 or VD03).
  
  
  Enter Rejection Reason:
  
  Look for a field labeled "Rejection Reason" or similar in the screen where the error occurred.
  Enter a valid rejection reason from the predefined list. This list can be configured in the system by your SAP administrator.
  
  
  
  Save the Document: After entering the rejection reason, try to save the document again. If the rejection reason is valid and the credit check is handled appropriately, the error should be resolved.
  
  
  Related Information:
  
  
  Credit Management Configuration: Ensure that the credit management settings in your SAP system are configured correctly. This includes defining credit limits, credit groups, and the rules for credit checks.
  
  
  User Authorizations: Make sure that the user has the necessary authorizations to enter rejection reasons and to process credit checks.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on credit management and error handling in SAP CRM.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  XD03: Display Customer
  VA01: Create Sales Order
  VF01: Create Billing Document
  OB45: Define Rejection Reasons
  
  
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or system administrator for further investigation and resolution.