How To Fix CRM_CREDIT_CHECK021 - Customizing settings are incomplete for evaluation profile &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 021

• Message text: Customizing settings are incomplete for evaluation profile &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK021 - Customizing settings are incomplete for evaluation profile &1 ?

  The SAP error message CRM_CREDIT_CHECK021 indicates that the customizing settings for the evaluation profile specified in the error message are incomplete. This typically occurs in the context of credit management within SAP CRM (Customer Relationship Management) when the system is unable to perform a credit check due to missing or incorrect configuration.
  Cause:
  
  Incomplete Customizing Settings: The evaluation profile specified in the error message is not fully configured. This could mean that certain required fields or settings are missing.
  Missing Credit Control Area: The credit control area may not be assigned correctly to the customer or the evaluation profile.
  Incorrect Assignment: The evaluation profile may not be assigned to the relevant credit management settings or may not be linked to the correct customer master data.
  Missing Parameters: Certain parameters required for the credit check process may not be defined in the system.
  
  Solution:
  To resolve the CRM_CREDIT_CHECK021 error, follow these steps:
  
  
  Check Evaluation Profile Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the credit management settings.
  Check the configuration for the evaluation profile mentioned in the error message. Ensure that all required settings are completed.
  
  
  
  Assign Credit Control Area:
  
  Ensure that the credit control area is correctly assigned to the customer master data. You can check this in the customer master record (transaction code XD02 or VD02).
  
  
  
  Review Credit Management Settings:
  
  In the IMG, navigate to Sales and Distribution -> Basic Functions -> Credit Management -> Credit Control -> Define Evaluation Profiles.
  Verify that the evaluation profile is correctly defined and that all necessary parameters are set.
  
  
  
  Check for Missing Parameters:
  
  Ensure that all parameters required for the credit check process are defined. This may include settings related to credit limits, risk categories, and other relevant criteria.
  
  
  
  Test the Configuration:
  
  After making the necessary adjustments, test the configuration by attempting to perform a transaction that triggers the credit check to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about specific settings, refer to SAP documentation or consult with your SAP functional consultant for guidance on credit management configuration.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO (to access the IMG)
  XD02 or VD02 (to view and edit customer master data)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on configuring credit management.
  User Roles and Authorizations: Ensure that the user performing these actions has the necessary authorizations to make changes to credit management settings.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_CREDIT_CHECK021 error message.