How To Fix CRM_CREDIT_CHECK014 - External credit check is OK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 014

• Message text: External credit check is OK

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK014 - External credit check is OK ?

  The SAP error message CRM_CREDIT_CHECK014 indicates that an external credit check has been performed and the result is "OK." This message typically arises in the context of credit management within the SAP Customer Relationship Management (CRM) module, particularly when dealing with sales orders, quotations, or other transactions that require credit checks.
  Cause:
  
  External Credit Check Configuration: The system is configured to perform an external credit check (e.g., through a third-party credit agency) as part of the sales order processing.
  Credit Management Settings: The credit management settings in SAP may be configured to require an external credit check before proceeding with certain transactions.
  Transaction Status: The transaction may be in a state where it is waiting for confirmation or further processing after the external credit check has been completed.
  
  Solution:
  
  Review Credit Management Settings: Check the configuration settings for credit management in SAP. Ensure that the settings for external credit checks are correctly defined and that the integration with the external credit agency is functioning properly.
  Check Transaction Status: Verify the status of the transaction that triggered the error. If the external credit check is OK, ensure that there are no other issues preventing the transaction from proceeding.
  Consult Logs and Messages: Look at the application logs or messages for any additional information that might indicate why the transaction is not proceeding despite the external credit check being OK.
  User Authorization: Ensure that the user has the necessary authorizations to proceed with the transaction after the credit check.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting steps.
  
  Related Information:
  
  Credit Management in SAP: Understanding how credit management works in SAP can help in diagnosing issues related to credit checks. Familiarize yourself with the relevant configuration settings in the SAP system.
  Integration with External Credit Agencies: If your organization uses external credit agencies for credit checks, ensure that the integration is properly set up and that there are no connectivity issues.
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to the CRM_CREDIT_CHECK014 message. SAP's support portal may have additional resources or patches that can help resolve the issue.
  
  By following these steps, you should be able to address the CRM_CREDIT_CHECK014 error and ensure that your credit management processes are functioning smoothly.