How To Fix CRM_CREDIT_CHECK036 - Status change not possible; item &1 does not have active credit release

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 036

• Message text: Status change not possible; item &1 does not have active credit release

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK036 - Status change not possible; item &1 does not have active credit release ?

  The SAP error message CRM_CREDIT_CHECK036 indicates that a status change is not possible for a specific item because it does not have an active credit release. This typically occurs in the context of credit management within the SAP Customer Relationship Management (CRM) module, where credit checks are performed to ensure that customers do not exceed their credit limits.
  Cause:
  
  Credit Limit Exceeded: The customer associated with the item has exceeded their credit limit, and therefore, the system has not released the credit for that item.
  Credit Management Settings: The credit management settings may not be configured correctly, leading to the item not being eligible for a credit release.
  Incomplete Credit Check: The credit check process may not have been completed or may have failed, resulting in no active credit release for the item.
  Status Configuration: The status of the item may not allow for a change if the credit release is not active.
  
  Solution:
  
  Check Customer Credit Limit: Review the customer's credit limit and outstanding balances to determine if they have exceeded their credit limit. If they have, you may need to adjust the credit limit or collect outstanding payments.
  Perform Credit Check: Ensure that a credit check has been performed for the customer. You can do this by navigating to the credit management area in SAP and checking the credit status of the customer.
  Release Credit: If the credit check is successful and the customer is within their credit limit, you may need to manually release the credit for the item. This can typically be done through the transaction code related to credit management (e.g., FD32 for customer credit management).
  Review Configuration: Check the configuration settings for credit management in your SAP system. Ensure that the settings allow for credit releases and that the necessary parameters are correctly set.
  Consult Documentation: Refer to SAP documentation or consult with your SAP support team for specific steps related to your version of SAP CRM and any customizations that may be in place.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FD32: Change Customer Credit Management
  FD33: Display Customer Credit Management
  VK11/VK12: Maintain Pricing Conditions (if pricing is related to credit)
  
  
  SAP Notes: Check for any SAP Notes related to CRM credit management issues that may provide additional insights or patches.
  User Roles: Ensure that the user attempting to change the status has the necessary authorizations to perform credit checks and releases.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further troubleshooting.