How To Fix CRM_CREDIT_CHECK040 - Possible inconsistencies in settings CRM-FSCM Int. (Note 810722)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 040

• Message text: Possible inconsistencies in settings CRM-FSCM Int. (Note 810722)

What causes this issue?

The credit check showed that the connection to SAP FSCM Credit Server is
active/inactive (MW Service is active/inactive).
On the other side, there is no proper credit check routine (BAdI) in
use.

System Response

Make the credit check settings consistently.

How to fix this error?

For more information, see SAP Note 810722.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK040 - Possible inconsistencies in settings CRM-FSCM Int. (Note 810722) ?

  The SAP error message CRM_CREDIT_CHECK040 indicates that there are possible inconsistencies in the settings related to the Credit Management functionality within the SAP Customer Relationship Management (CRM) system, particularly in the context of Financial Supply Chain Management (FSCM). This error can arise during various processes, such as sales order processing, when the system checks for credit limits and other related parameters.
  Cause:
  The error can be caused by several factors, including:
  
  
  Inconsistent Configuration: There may be inconsistencies in the configuration settings for credit management in the SAP system. This can include settings related to credit limits, risk categories, or credit checks.
  
  
  Master Data Issues: Problems with customer master data, such as missing or incorrect credit-related information, can lead to this error.
  
  
  Integration Issues: If there are issues with the integration between CRM and other modules (like SAP ERP), it can result in inconsistencies.
  
  
  Custom Enhancements: Custom developments or enhancements that interfere with standard credit check processes may also lead to this error.
  
  
  Solution:
  To resolve the CRM_CREDIT_CHECK040 error, you can follow these steps:
  
  
  Check Configuration Settings:
  
  Review the credit management settings in the SAP system. Ensure that all relevant parameters are correctly configured.
  Use transaction codes like OB45 (for credit control area settings) and OVAK (for credit management settings) to verify the configurations.
  
  
  
  Review Customer Master Data:
  
  Check the customer master records for any missing or incorrect credit-related information. Ensure that credit limits and risk categories are properly assigned.
  
  
  
  Run Consistency Checks:
  
  Use transaction SCC4 to check for inconsistencies in the system settings. You can also run specific reports or programs designed to check for inconsistencies in credit management settings.
  
  
  
  Check Integration Settings:
  
  Ensure that the integration between CRM and other modules (like SAP ERP) is functioning correctly. Check for any errors in the integration settings.
  
  
  
  Consult SAP Notes:
  
  Refer to SAP Note 810722 for detailed information and potential solutions related to this error. SAP Notes often provide specific guidance on how to resolve known issues.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the credit checks are functioning as expected without triggering the error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for Credit Management and FSCM for more detailed information on configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training: Consider training sessions or workshops on SAP Credit Management to better understand the configuration and management of credit checks.
  
  By following these steps, you should be able to identify and resolve the inconsistencies causing the CRM_CREDIT_CHECK040 error in your SAP system.