How To Fix CRM_CREDIT_CHECK005 - Error calling up external credit check

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 005

• Message text: Error calling up external credit check

What causes this issue?

When calling the external credit check, an error occurred which has
prevented the credit check.
Note the further error messages.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Remove the cause of the error, execute the credit check once again, and
save the transaction.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK005 - Error calling up external credit check ?

  The SAP error message CRM_CREDIT_CHECK005 indicates that there is an issue when attempting to perform an external credit check during a transaction in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to communicate with the external credit checking service or when the service itself encounters an issue.
  Causes:
  
  Configuration Issues: The external credit check may not be properly configured in the SAP system. This includes settings related to the credit management module.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the external credit check service.
  Service Availability: The external credit checking service may be down or experiencing issues.
  Authorization Issues: The user or system may not have the necessary permissions to access the external credit check service.
  Data Issues: Incorrect or incomplete data being sent to the external service can also lead to this error.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the external credit check in the SAP system. Ensure that all necessary parameters are correctly set.
  Test Connectivity: Check the network connection to the external credit check service. You can use tools like ping or traceroute to diagnose connectivity issues.
  Service Status: Confirm that the external credit checking service is operational. You may need to contact the service provider for status updates.
  Review Authorizations: Ensure that the user or system has the appropriate authorizations to perform the external credit check.
  Data Validation: Check the data being sent to the external service for completeness and correctness. Ensure that all required fields are populated and valid.
  Error Logs: Review the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the failure.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to credit management and external credit checks for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or reach out to SAP support for further assistance.