How To Fix CRM_CREDIT_CHECK005 - Error calling up external credit check

CRM_CREDIT_CHECK005 - Overview

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 005

• Message text: Error calling up external credit check

What causes this issue?

When calling the external credit check, an error occurred which has
prevented the credit check.
Note the further error messages.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Remove the cause of the error, execute the credit check once again, and
save the transaction.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_CREDIT_CHECK005 - Details

• The SAP error message CRM_CREDIT_CHECK005 indicates that there is an issue when attempting to perform an external credit check during a transaction in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to communicate with the external credit checking service or when the service itself encounters an issue.
  Causes:
  
  
  Configuration Issues: The external credit check may not be properly configured in the SAP system. This includes settings related to the credit management module.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the external credit check service.
  Service Availability: The external credit checking service may be down or experiencing issues.
  Authorization Issues: The user or system may not have the necessary permissions to access the external credit check service.
  Data Issues: Incorrect or incomplete data being sent to the external service can also lead to this error.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the