How To Fix CRM_CREDIT_CHECK006 - Status of transaction or transaction item prevents credit check

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 006

• Message text: Status of transaction or transaction item prevents credit check

What causes this issue?

The status of one or more transaction items prevented the system from
performing the credit check.

System Response

How to fix this error?

Check that all items are free of errors and that none have already been
released.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK006 - Status of transaction or transaction item prevents credit check ?

  The SAP error message CRM_CREDIT_CHECK006 indicates that the status of a transaction or transaction item is preventing a credit check from being performed. This typically occurs in the context of SAP Customer Relationship Management (CRM) when a sales order or similar document is being processed, and the system identifies that certain conditions related to credit management are not met.
  Causes:
  
  Transaction Status: The transaction or item may be in a status that does not allow for credit checks. For example, if the order is in a status like "Blocked" or "Completed," the system may not perform a credit check.
  Credit Management Settings: The credit management settings in the system may be configured to block credit checks under certain conditions, such as specific statuses or document types.
  Customer Master Data: The customer associated with the transaction may have credit limits or statuses that prevent credit checks from being executed.
  Document Type Configuration: The document type used for the transaction may have specific settings that disable credit checks.
  
  Solutions:
  
  Check Transaction Status: Review the status of the transaction or transaction item. If it is in a status that prevents credit checks, consider changing the status if appropriate.
  Review Credit Management Configuration: Check the credit management settings in the system. Ensure that the configuration allows for credit checks under the current conditions.
  Update Customer Master Data: Verify the credit limit and status of the customer in the customer master data. If the customer is blocked or has exceeded their credit limit, you may need to adjust these settings.
  Document Type Settings: Review the configuration of the document type being used for the transaction. Ensure that it is set up to allow credit checks.
  Consult with SAP Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance. They can provide insights based on your specific system configuration.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like VD03 (Display Customer), VA03 (Display Sales Order), or OVAK (Configure Document Types) to investigate the relevant data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to credit management and error handling for more detailed guidance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.