How To Fix CRM_CREDIT_CHECK004 - External credit check not OK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 004

• Message text: External credit check not OK

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The results of the external credit check are not OK and the items that
were checked now have the status "Credit check not OK".
The system blocks subsequent processing of this document, such as
creating deliveries or invoices, and sends it to the employee
responsible for approving documents blocked for credit reasons. After
clarifying the credit status of this customer, he or she can choose to
release some or all items.
Single log of the credit check:

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK004 - External credit check not OK ?

  The SAP error message CRM_CREDIT_CHECK004: External credit check not OK typically occurs in the context of credit management within the SAP Customer Relationship Management (CRM) module. This error indicates that an external credit check has failed, meaning that the system has determined that the customer's credit status does not meet the required criteria for processing the transaction.
  Causes:
  
  Credit Limit Exceeded: The customer has exceeded their credit limit as defined in the system.
  Negative Credit Rating: The external credit agency has reported a negative credit rating for the customer.
  Credit Check Configuration: The configuration for credit checks in the system may not be set up correctly, leading to false negatives.
  Data Issues: There may be missing or incorrect data related to the customer or the credit check process.
  External System Issues: If the credit check relies on an external system (like a credit bureau), there may be issues with that system or the data it provides.
  
  Solutions:
  
  Review Customer Credit Data: Check the customer's credit limit and credit rating in the system. Ensure that the data is accurate and up to date.
  Adjust Credit Limits: If appropriate, consider adjusting the customer's credit limit or terms based on their payment history and relationship with your company.
  Check Configuration: Review the configuration settings for credit checks in SAP. Ensure that the settings align with your business requirements and that they are correctly implemented.
  Contact External Credit Agency: If the issue is related to external credit checks, contact the credit agency to verify the customer's credit status and resolve any discrepancies.
  Error Logs: Check the system logs for any additional error messages or details that can provide more context about the failure.
  Testing: If changes are made to the configuration or customer data, perform tests to ensure that the credit check process works as expected.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like FD32 (Change Customer Credit Management) or FD30 (Display Customer Credit Management) to review and manage customer credit data.
  SAP Notes: Check SAP Notes for any known issues or patches related to credit checks in your version of SAP.
  Documentation: Refer to SAP documentation on credit management for detailed information on configuration and best practices.
  User Roles: Ensure that the user performing the transaction has the necessary roles and authorizations to view and modify credit data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM and credit management.