How To Fix CRM_CREDIT_CHECK002 - Payment guarantee by payment card or cash on delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 002

• Message text: Payment guarantee by payment card or cash on delivery

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK002 - Payment guarantee by payment card or cash on delivery ?

  The SAP error message CRM_CREDIT_CHECK002 typically indicates that a payment guarantee is required for a transaction, specifically when using payment methods like credit cards or cash on delivery (COD). This error is part of the credit management functionality in SAP, which ensures that customers have sufficient credit to cover their orders.
  
  Cause:
  
  Credit Limit Exceeded: The customer’s credit limit has been exceeded, and the system is unable to process the order without a payment guarantee.
  Payment Method Configuration: The payment method used (e.g., credit card or COD) may not be properly configured to allow for the transaction.
  Customer Master Data: The customer master data may not have the necessary credit information or payment guarantees set up.
  Credit Management Settings: The credit management settings in the system may not be aligned with the business requirements, leading to this error.
  
  
  Solution:
  
  
  Check Customer Credit Limit:
  
  Review the customer’s credit limit in the customer master data (transaction code XD03 or VD03).
  If