How To Fix CRM_COPY035 - Subitem was not copied for item &2/&1, but created again

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 035

• Message text: Subitem was not copied for item &2/&1, but created again

What causes this issue?

The system is nevertheless trying to create the subitem that is
dependent on the main item, again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY035 - Subitem was not copied for item &2/&1, but created again ?

  The SAP error message CRM_COPY035 indicates that there was an issue during the copying process of a subitem in a CRM transaction. Specifically, it means that the subitem was not copied as expected for the specified item, but instead, it was created again. This can occur in various scenarios, such as when copying sales orders, quotations, or service requests.
  Cause:
  
  Data Inconsistency: The subitem may not have been properly defined or may have missing data in the source document, leading to the inability to copy it.
  Configuration Issues: There may be configuration settings in the CRM system that prevent the copying of certain subitems.
  Custom Logic: If there are custom enhancements or user exits implemented, they might interfere with the standard copying process.
  Item Category Settings: The item category settings may not allow for the copying of subitems under certain conditions.
  
  Solution:
  
  Check Source Document: Review the source document to ensure that all necessary data for the subitem is present and correctly configured.
  Review Configuration: Check the configuration settings related to item categories and copying rules in the CRM system. Ensure that the settings allow for the copying of subitems.
  Debugging: If you have access to the development environment, you can debug the copying process to identify where the issue occurs. Look for any custom code that might be affecting the copying logic.
  Consult Documentation: Refer to SAP documentation or notes related to the specific transaction you are working with to see if there are known issues or additional configuration steps required.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant transaction data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes in CRM that may be involved in the copying process (e.g., CRM_ORDER, CRM_QUOTATION).
  SAP Notes: Search for SAP Notes related to CRM_COPY035 for any patches or updates that may address this issue.
  User Exits and BAdIs: Investigate if there are any user exits or Business Add-Ins (BAdIs) that are relevant to the copying process and may need to be adjusted.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.