How To Fix CRM_COPY037 - You must not update a document flow while copying within a document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 037

• Message text: You must not update a document flow while copying within a document

What causes this issue?

You must not update a document flow while copying within a document.

System Response

The item is not copied.

How to fix this error?

Select a characteristic value for the
predecessor-successor-relationship type for which no document flow is
updated.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY037 - You must not update a document flow while copying within a document ?

  The SAP error message CRM_COPY037, which states "You must not update a document flow while copying within a document," typically occurs in the context of copying documents in the SAP Customer Relationship Management (CRM) module. This error indicates that there is an attempt to update the document flow of a CRM document while it is being copied, which is not allowed.
  Cause:
  The error is usually caused by one of the following scenarios:
  
  Document Flow Update Attempt: The system is trying to update the document flow of a source document while a copy operation is in progress. This is not permitted as it can lead to inconsistencies in the document flow.
  Custom Code or Enhancements: If there are custom enhancements or user exits that attempt to modify the document flow during the copy process, this can trigger the error.
  Incorrect Configuration: There may be configuration settings in the CRM system that are not aligned with the copying process.
  
  Solution:
  To resolve the CRM_COPY037 error, consider the following steps:
  
  
  Check Custom Code: Review any custom code, user exits, or enhancements that may be modifying the document flow during the copy operation. Ensure that these modifications are not executed during the copy process.
  
  
  Review Document Flow Logic: Ensure that the logic for handling document flows is correctly implemented. The document flow should only be updated after the copy operation is complete.
  
  
  Use Standard Copy Functionality: If you are using a custom transaction or program to copy documents, consider using the standard SAP functionality for copying documents to avoid this error.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues related to document copying.
  
  
  Testing: After making changes, conduct thorough testing to ensure that the document copying process works as expected without triggering the error.
  
  
  Consult Documentation: Review the SAP documentation related to document copying and document flow management in CRM for best practices and guidelines.
  
  
  Related Information:
  
  SAP CRM Documentation: Refer to the official SAP documentation for CRM to understand the document flow and copying processes better.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting business processes.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to prevent it from occurring in the future.