How To Fix CRM_COPY032 - The preceding item &1 from transaction &2 has the status 'incorrect'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 032

• Message text: The preceding item &1 from transaction &2 has the status 'incorrect'

What causes this issue?

You have attempted to create a follow-up item for the incorrect item
&V1& from transaction &V1&. This is not possible.

System Response

The follow-up item is not created.

How to fix this error?

Correct the errors in the source item &V1&, transaction &V2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY032 - The preceding item &1 from transaction &2 has the status 'incorrect' ?

  The SAP error message CRM_COPY032 indicates that there is an issue with a preceding item in a transaction, specifically that the item has the status 'incorrect'. This error typically arises in the context of copying or processing transactions in SAP CRM (Customer Relationship Management).
  Cause:
  The error is usually caused by one of the following reasons:
  
  
  Incorrect Status: The preceding item (item &1) in the transaction (transaction &2) has a status that does not allow further processing. This could be due to various reasons such as:
  
  The item is incomplete or has missing mandatory fields.
  The item has been flagged for deletion or is in a status that prevents further actions.
  There are validation errors or inconsistencies in the data associated with the item.
  
  
  
  Data Integrity Issues: There may be issues with the data integrity of the preceding item, such as incorrect or inconsistent data entries.
  
  
  Business Rules: The business rules defined in the system may prevent the processing of the item due to its current status.
  
  
  Solution:
  To resolve the CRM_COPY032 error, you can take the following steps:
  
  
  Check the Status of the Preceding Item:
  
  Navigate to the transaction and check the status of the item indicated in the error message.
  Ensure that the item is in a valid status that allows further processing.
  
  
  
  Review Item Details:
  
  Open the preceding item and review all the details to ensure that all mandatory fields are filled out correctly.
  Look for any validation errors or warnings that may indicate what is wrong with the item.
  
  
  
  Correct Any Issues:
  
  If you find any issues with the item (e.g., missing data, incorrect values), correct them and save the item.
  If the item is marked for deletion or is in an incorrect status, you may need to change its status or remove the deletion flag.
  
  
  
  Consult with Business Rules:
  
  If the item is compliant with data integrity but still shows an error, consult with your business process owner or SAP functional consultant to understand if there are specific business rules that need to be adhered to.
  
  
  
  Reprocess the Transaction:
  
  After making the necessary corrections, try to reprocess the transaction that was causing the error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate and troubleshoot issues (e.g., CRM Order Management).
  SAP Notes: Check SAP Notes and Knowledge Base Articles for any known issues or patches related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to make changes to the items and transactions in question.
  Testing: After resolving the issue, conduct thorough testing to ensure that the changes do not affect other related transactions or processes.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant for further assistance.