How To Fix CRM_COPY023 - The original from the preceding transaction &1 is not in CRM

CRM_COPY023 - Overview

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 023

• Message text: The original from the preceding transaction &1 is not in CRM

What causes this issue?

The original from transaction &V1& is not in the CRM System. Only
follow-up activities (sales call, business activity etc.) can be
created for transactions only available as a copy in the CRM System.

System Response

The follow-up transaction is not created.

How to fix this error?

Create the follow-up transaction in the system in which the original
from transaction &V1& is.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_COPY023 - Details

• The SAP error message CRM_COPY023 indicates that the system is unable to find the original document from a preceding transaction in the Customer Relationship Management (CRM) system. This typically occurs when you are trying to copy or reference a document (like a sales order, activity, or service request) that does not exist in the CRM system.
  Causes:
  
  Missing Document: The original document may not have been created in the CRM system, or it may have been deleted.
  Incorrect Document Type: The document type you are trying to copy may not be supported for copying in the CRM system.
  Data Synchronization Issues: If the CRM system is integrated with other systems (like ERP), there may be synchronization issues where the document has not been transferred correctly.
  Authorization Issues: The user may not have the necessary authorizations to view or access the original document.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the