How To Fix CRM_COPY023 - The original from the preceding transaction &1 is not in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 023

• Message text: The original from the preceding transaction &1 is not in CRM

What causes this issue?

The original from transaction &V1& is not in the CRM System. Only
follow-up activities (sales call, business activity etc.) can be
created for transactions only available as a copy in the CRM System.

System Response

The follow-up transaction is not created.

How to fix this error?

Create the follow-up transaction in the system in which the original
from transaction &V1& is.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY023 - The original from the preceding transaction &1 is not in CRM ?

  The SAP error message CRM_COPY023 indicates that the system is unable to find the original document from a preceding transaction in the Customer Relationship Management (CRM) system. This typically occurs when you are trying to copy or reference a document (like a sales order, activity, or service request) that does not exist in the CRM system.
  Causes:
  
  Missing Document: The original document may not have been created in the CRM system, or it may have been deleted.
  Incorrect Document Type: The document type you are trying to copy may not be supported for copying in the CRM system.
  Data Synchronization Issues: If the CRM system is integrated with other systems (like ERP), there may be synchronization issues where the document has not been transferred correctly.
  Authorization Issues: The user may not have the necessary authorizations to view or access the original document.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the document from being recognized.
  
  Solutions:
  
  Check Document Existence: Verify if the original document exists in the CRM system. You can do this by searching for the document using its ID or other relevant criteria.
  Review Document Type: Ensure that the document type you are trying to copy is valid and supported in the CRM system.
  Data Synchronization: If the CRM is integrated with other systems, check the data synchronization settings and logs to ensure that the document has been transferred correctly.
  User Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to access the original document.
  Configuration Review: Review the configuration settings in the CRM system to ensure that everything is set up correctly for document copying.
  Consult Logs: Check the application logs for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRM_ORDER or CRM_ACTIVITY to navigate to the relevant areas in the CRM system.
  SAP Notes: Look for SAP Notes related to CRM_COPY023 for any known issues or patches that may address this error.
  Documentation: Review the SAP documentation for CRM to understand the expected behavior of document copying and any prerequisites that need to be met.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.