How To Fix CRM_COPY021 - Copying transaction &1 to transaction &2 is not maintained in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 021

• Message text: Copying transaction &1 to transaction &2 is not maintained in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY021 - Copying transaction &1 to transaction &2 is not maintained in Customizing ?

  The SAP error message CRM_COPY021 indicates that there is an issue with copying a transaction from one object to another in the SAP CRM system. Specifically, it means that the copying transaction from the source transaction (&1) to the target transaction (&2) is not defined in the system's Customizing settings.
  Cause:
  
  Missing Customizing Settings: The primary cause of this error is that the necessary customizing settings for copying transactions have not been defined in the system. This could be due to a lack of configuration in the relevant customizing transaction.
  Incorrect Transaction Types: The source and target transaction types may not be compatible or may not have a defined copying relationship.
  Transport Issues: If the customizing settings were recently transported from another system, there may have been issues during the transport that resulted in missing configurations.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for transaction copying. This is typically found under:
  
  Customer Relationship Management -> Basic Functions -> Copying Transactions -> Define Copying Transactions.
  
  
  Ensure that there is an entry for the source transaction type (&1) and the target transaction type (&2). If not, you will need to create a new entry.
  
  
  
  Define Copying Rules:
  
  If the copying relationship does not exist, you will need to define it. Specify the source and target transaction types and any relevant parameters that dictate how the data should be copied.
  
  
  
  Check for Compatibility:
  
  Ensure that the source and target transaction types are compatible for copying. Review the documentation or consult with your functional team to confirm that the intended copying action is valid.
  
  
  
  Transport Issues:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings. You may need to re-transport the customizing settings or manually adjust them in the target system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to transaction copying in CRM for any additional guidance or specific requirements.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the IMG) or CRMD_ORDER (to work with CRM orders) to navigate through the system.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on configuring copying transactions.
  Testing: After making the necessary changes, test the copying functionality to ensure that the error is resolved and that transactions can be copied as intended.
  
  By following these steps, you should be able to resolve the CRM_COPY021 error and successfully configure the copying of transactions in your SAP CRM system.