How To Fix CRM_COPY017 - Follow up not possible due to differences between the documents selected

CRM_COPY017 - Overview

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 017

• Message text: Follow up not possible due to differences between the documents selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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CRM_COPY017 - Details

• The SAP error message CRM_COPY017 indicates that a follow-up document cannot be created due to differences between the selected documents. This typically occurs in the context of creating follow-up documents (like quotations, orders, etc.) from existing documents (like leads, opportunities, etc.) in the SAP Customer Relationship Management (CRM) module.
  Causes:
  
  Inconsistent Data: The source document and the target document may have inconsistent data, such as different organizational units, currencies, or item categories.
  Missing Required Fields: Certain required fields in the follow-up document may not match or may be missing based on the configuration.
  Document Status: The status of the source document may not allow for a follow-up action (e.g., if the document is already completed or closed).
  
  Configuration Issues: Customization settings in the CRM system may restrict the creation of follow-up documents under certain conditions.
  Item-Level Differences: Differences in item details (like pricing, quantity, or product specifications) between the source and target documents can also trigger