How To Fix CRM_COPY016 - Unallowed differences in header data between &1 and &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 016

• Message text: Unallowed differences in header data between &1 and &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY016 - Unallowed differences in header data between &1 and &2 ?

  The SAP error message CRM_COPY016 indicates that there are unallowed differences in the header data between two documents, typically when trying to copy or transfer data from one document to another in the SAP CRM system. This error often arises in scenarios where the system expects certain header fields to match between the source and target documents, but they do not.
  Cause:
  The error can be caused by several factors, including:
  
  
  Inconsistent Header Data: The header data of the source document (e.g., a sales order, service request, etc.) and the target document do not match in certain fields that are expected to be identical. This could include fields like status, dates, or organizational data.
  
  
  Configuration Settings: The system configuration may enforce strict rules regarding which header fields must match when copying or creating documents.
  
  
  User Input Errors: Manual entries or modifications to the header data that do not align with the expected values can trigger this error.
  
  
  Solution:
  To resolve the CRM_COPY016 error, you can take the following steps:
  
  
  Check Header Data: Review the header data of both the source and target documents. Identify the specific fields that are causing the mismatch. The error message usually indicates which fields are problematic.
  
  
  Align Data: Ensure that the header data in both documents matches for the fields that are required to be identical. This may involve editing the target document or the source document, depending on your business process.
  
  
  Review Configuration: If the issue persists, check the configuration settings in the SAP system. There may be settings that dictate which header fields must match. Consult with your SAP administrator or functional consultant to understand these settings.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific transaction or process you are working with. There may be additional guidance or known issues documented.
  
  
  Testing: After making the necessary adjustments, attempt the operation again to see if the error is resolved.
  
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using transaction codes like CRM_ORDER, CRM_SERVICE, or others related to document management in SAP CRM.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Exits or BAdIs: If your organization has custom logic implemented through user exits or BAdIs, review that code to ensure it is not inadvertently causing the mismatch.
  
  If you continue to experience issues after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.