How To Fix CRM_COPY015 - Unallowable differences in organizational data for chosen transactions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 015

• Message text: Unallowable differences in organizational data for chosen transactions

What causes this issue?

You have selected transaction documents whose organizational data does
not match. The prerequisite for creating a follow-up document from
several preceding documents is, however, that relevant organizational
data matches (for example, sales organization and distribution
channel).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

You cannot create a follow-up transaction.

How to fix this error?

Select transaction documents with matching organizational data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY015 - Unallowable differences in organizational data for chosen transactions ?

  The SAP error message CRM_COPY015, which states "Unallowable differences in organizational data for chosen transactions," typically occurs in the context of copying or transferring data between different organizational units in SAP CRM (Customer Relationship Management). This error indicates that there are inconsistencies or mismatches in the organizational data associated with the transactions you are trying to process.
  Causes:
  
  Organizational Structure Mismatch: The organizational units (like sales organizations, distribution channels, etc.) involved in the transaction do not match or are not compatible with each other.
  Data Inconsistency: There may be inconsistencies in the master data (like customer master, material master) that are linked to the transactions.
  Configuration Issues: The configuration settings in the system may not allow for the copying or processing of transactions across different organizational units.
  Missing Authorizations: The user may not have the necessary authorizations to perform actions across different organizational units.
  
  Solutions:
  
  Check Organizational Data: Verify that the organizational units involved in the transaction are correctly set up and that they match the expected values. Ensure that the sales organization, distribution channel, and division are consistent.
  Review Master Data: Check the master data for any inconsistencies. Ensure that the customer and material data are correctly assigned to the relevant organizational units.
  Configuration Review: Review the configuration settings in the SAP system to ensure that they allow for the desired transactions. This may involve checking the settings in the customizing transaction (SPRO) related to sales and distribution or CRM.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the transaction across the relevant organizational units. This may involve checking user roles and profiles.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage CRM orders or SE11 to check the database tables related to organizational data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the CRM_COPY015 error and implement a solution to resolve it.