How To Fix CRM_COPY012 - Follow-up transaction &1 from select. trans.not maintained in customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 012

• Message text: Follow-up transaction &1 from select. trans.not maintained in customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY012 - Follow-up transaction &1 from select. trans.not maintained in customizing ?

  The SAP error message CRM_COPY012 indicates that there is a missing configuration for a follow-up transaction in the SAP CRM system. This error typically arises when you attempt to create or process a follow-up transaction, but the system cannot find the necessary settings in the customizing (configuration) for that transaction type.
  Cause:
  The error occurs due to one of the following reasons:
  
  Missing Customizing Entries: The follow-up transaction you are trying to use has not been defined in the customizing settings.
  Incorrect Transaction Type: The transaction type you are trying to use may not be correctly linked to the follow-up transaction in the system.
  Transport Issues: If the customizing settings were recently transported from another system, there may have been issues during the transport that caused the settings to be incomplete or missing.
  
  Solution:
  To resolve the CRM_COPY012 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant area for your CRM application (e.g., Sales Order, Service Order, etc.).
  Look for the section related to follow-up transactions. This is usually found under "Sales and Distribution" or "Service Management" depending on your specific use case.
  Ensure that the follow-up transaction you are trying to use is defined and properly configured.
  
  
  
  Define Follow-Up Transactions:
  
  If the follow-up transaction is not defined, you will need to create a new entry. This typically involves specifying the source transaction type and the corresponding follow-up transaction type.
  Make sure to save your changes after making any adjustments.
  
  
  
  Check Transaction Type Configuration:
  
  Verify that the transaction type you are using is correctly linked to the follow-up transaction. This may involve checking the settings for the transaction type in the customizing settings.
  
  
  
  Transport Issues:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings that may indicate problems with the customizing settings.
  If necessary, re-transport the relevant customizing settings or manually adjust them in the target system.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it helpful to use transaction codes like CRMD_ORDER to view and manage CRM orders, or SPRO for accessing the customizing settings.
  Documentation: Refer to SAP Help documentation for detailed information on configuring follow-up transactions in your specific version of SAP CRM.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.