How To Fix CRM_COPY014 - Follow up not possible for selected documents. Check copy control.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 014

• Message text: Follow up not possible for selected documents. Check copy control.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY014 - Follow up not possible for selected documents. Check copy control. ?

  The SAP error message CRM_COPY014 indicates that a follow-up document cannot be created for the selected documents due to issues with the copy control settings. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to create a follow-up document (like a sales order from a quotation) and the system cannot find the appropriate configuration to allow this action.
  Causes:
  
  
  Copy Control Configuration: The copy control settings between the source document (e.g., quotation) and the target document (e.g., sales order) may not be properly configured. This includes missing or incorrect settings in the copy control configuration.
  
  
  Document Status: The status of the source document may not allow for follow-up actions. For example, if the document is already completed or archived, it may not be eligible for follow-up.
  
  
  Document Type Compatibility: The document types involved may not be compatible for copying. Each document type has specific settings that determine how they can interact with one another.
  
  
  Missing Required Fields: Certain required fields in the source document may be missing or not filled out, preventing the creation of the follow-up document.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create the follow-up document.
  
  
  Solutions:
  
  
  Check Copy Control Settings:
  
  Go to the transaction code VOTXN (for sales documents) or VOTX (for other document types) to review the copy control settings.
  Ensure that the source and target document types are correctly defined and that the necessary fields are mapped.
  
  
  
  Review Document Status:
  
  Check the status of the source document to ensure it is in a state that allows for follow-up actions. If it is completed or archived, you may need to create a new document.
  
  
  
  Verify Document Type Compatibility:
  
  Ensure that the document types you are trying to copy from and to are compatible. You can check this in the copy control settings.
  
  
  
  Fill Required Fields:
  
  Review the source document for any missing required fields and fill them in as necessary.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to create the follow-up document. This may involve checking roles and permissions in the user profile.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VOTXN for copy control settings, CRMD_ORDER for managing CRM orders, and SE11 for checking table structures.
  Documentation: Refer to SAP Help documentation for detailed information on copy control settings and document types.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in CRM processes.