How To Fix CRM_COPY031 - Item &3 was not copied from transaction &4 (missing Customizing)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 031

• Message text: Item &3 was not copied from transaction &4 (missing Customizing)

What causes this issue?

You have attempted to copy from item category "&V1&" into item category
"&V2&". This is not maintained in Customizing.

System Response

The system does not copy the item.

How to fix this error?

Maintain Customizing for copying control of the item category
determination.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY031 - Item &3 was not copied from transaction &4 (missing Customizing) ?

  The SAP error message CRM_COPY031 indicates that an item (identified by &3) was not copied from a transaction (identified by &4) due to missing Customizing settings. This error typically occurs in the context of copying transactions in SAP CRM, such as when creating a follow-up document or copying data from one transaction to another.
  
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Customizing Settings: The necessary configuration for the item type or transaction type is not set up in the system. This could involve missing entries in the relevant customizing tables.
  Incompatible Item Types: The item type being copied may not be compatible with the target transaction type.
  Missing Dependencies: There may be dependencies or prerequisites that have not been met for the item to be copied.
  
  
  Solution:
  To resolve the CRM_COPY031 error, you can take the following steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the