How To Fix CRM_COPY031 - Item &3 was not copied from transaction &4 (missing Customizing)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 031

• Message text: Item &3 was not copied from transaction &4 (missing Customizing)

What causes this issue?

You have attempted to copy from item category "&V1&" into item category
"&V2&". This is not maintained in Customizing.

System Response

The system does not copy the item.

How to fix this error?

Maintain Customizing for copying control of the item category
determination.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY031 - Item &3 was not copied from transaction &4 (missing Customizing) ?

  The SAP error message CRM_COPY031 indicates that an item (identified by &3) was not copied from a transaction (identified by &4) due to missing Customizing settings. This error typically occurs in the context of copying transactions in SAP CRM, such as when creating a follow-up document or copying data from one transaction to another.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Customizing Settings: The necessary configuration for the item type or transaction type is not set up in the system. This could involve missing entries in the relevant customizing tables.
  Incompatible Item Types: The item type being copied may not be compatible with the target transaction type.
  Missing Dependencies: There may be dependencies or prerequisites that have not been met for the item to be copied.
  
  Solution:
  To resolve the CRM_COPY031 error, you can take the following steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant area for the transaction types and item categories involved.
  Ensure that the necessary customizing settings are in place for both the source and target transactions.
  
  
  
  Review Item Types:
  
  Verify that the item type you are trying to copy is valid for the target transaction type. Check if there are any restrictions or specific configurations that need to be applied.
  
  
  
  Check for Missing Dependencies:
  
  Investigate if there are any missing dependencies or prerequisites that need to be fulfilled for the item to be copied. This may involve checking related documents or configurations.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific transaction types and item categories to understand any specific requirements or known issues.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program logic to identify where the copying process fails and what specific conditions are not being met.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration of your system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to customizing and configuration in SAP CRM, such as SPRO for accessing the IMG.
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide additional guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the CRM_COPY031 error and implement the necessary changes to resolve it.