How To Fix CRM_COMPLAINT352 - Only used parts allowed; product &1 is not a used part

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 352

• Message text: Only used parts allowed; product &1 is not a used part

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT352 - Only used parts allowed; product &1 is not a used part ?

  The SAP error message CRM_COMPLAINT352 indicates that there is an issue with the handling of used parts in a complaint or service order within the SAP Customer Relationship Management (CRM) system. Specifically, the error states that only used parts are allowed, but the product specified (denoted as &1) is not recognized as a used part.
  Cause:
  
  Product Status: The product you are trying to use in the complaint is not marked as a used part in the system. This could be due to incorrect configuration or data entry.
  Configuration Settings: The system may be configured to only allow used parts for certain types of complaints or service orders, and the product in question does not meet these criteria.
  Master Data Issues: The material master data for the product may not be set up correctly to indicate that it is a used part.
  
  Solution:
  
  
  Check Product Configuration: Verify the configuration of the product in the material master. Ensure that it is marked as a used part if it is supposed to be treated as such.
  
  Go to the material master record and check the relevant views (e.g., Basic Data, Sales, etc.) to confirm the status.
  
  
  
  Review Complaint Type Settings: Check the settings for the complaint type you are using. Ensure that it allows for the inclusion of used parts and that the product you are trying to use is compatible with this complaint type.
  
  
  Update Master Data: If the product is indeed a used part, update the material master data to reflect this. You may need to consult with your SAP administrator or a functional consultant to make the necessary changes.
  
  
  Consult Documentation: Review any relevant SAP documentation or configuration guides that pertain to handling used parts in complaints to ensure compliance with best practices.
  
  
  Testing: After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  Related Information:
  
  SAP Notes: