How To Fix CRM_COMPLAINT351 - Only returnable products allowed; product &1 is non-returnable

CRM_COMPLAINT351 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 351

• Message text: Only returnable products allowed; product &1 is non-returnable

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT351 - Only returnable products allowed; product &1 is non-returnable ?

  The SAP error message CRM_COMPLAINT351 indicates that a non-returnable product is being processed in a return scenario, such as a complaint or return order. This error typically arises in the context of SAP Customer Relationship Management (CRM) when attempting to return a product that is not eligible for return based on the system's configuration or the product's attributes.
  
  Cause:
  
  Product Configuration: The product in question is marked as non-returnable in the system. This could be due to settings in the material master or product configuration.
  Return Policy: The return policy defined in the system may restrict certain products from being returned.
  Sales Order Conditions: The product may have been sold under conditions that do not allow for returns, such as promotional items or items sold as-is.
  Status of the Product: The product may have a status that prevents it from being returned, such as being marked as damaged or expired.
  
  
  Solution:
  
  Check Product Master Data: Review the