How To Fix CRM_COMPLAINT350 - Only non-returnable products allowed; product &1 is returnable

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 350

• Message text: Only non-returnable products allowed; product &1 is returnable

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT350 - Only non-returnable products allowed; product &1 is returnable ?

  The SAP error message CRM_COMPLAINT350 indicates that there is an issue with the product being processed in a complaint or return scenario. Specifically, the error states that only non-returnable products are allowed in the context of the operation you are trying to perform, but the product in question is marked as returnable.
  Cause:
  
  Product Configuration: The product (&1) is configured in the system as a returnable product. This means that it is eligible for returns, but the current transaction (e.g., creating a complaint) does not allow returnable products.
  Transaction Type Restrictions: The transaction type you are using may have restrictions that only permit non-returnable products. This is often set up in the configuration of the complaint management process.
  Business Rules: There may be specific business rules or policies in place that dictate which types of products can be included in certain transactions.
  
  Solution:
  
  Check Product Configuration: Verify the configuration of the product in question. You can do this by navigating to the product master data and checking the returnable status. If the product should not be returnable for this transaction, you may need to adjust its settings.
  Review Transaction Type Settings: Check the settings for the transaction type you are using. This can be done in the SAP configuration (SPRO) under the relevant area for complaint management. Ensure that the transaction type allows for the inclusion of returnable products if that is your intention.
  Use a Different Transaction: If the product is indeed returnable and you need to process it as such, consider using a different transaction type that allows for returnable products.
  Consult with Business Process Owners: If you are unsure about the configuration or the business rules, consult with your business process owners or SAP functional consultants to clarify the intended process and any necessary adjustments.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling returnable products in complaints.
  Documentation: Review the SAP documentation related to complaint management and product return processes to understand the expected behavior and configuration options.
  Testing: If changes are made to the product configuration or transaction type, conduct thorough testing to ensure that the changes resolve the issue without introducing new problems.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.