How To Fix CRM_COMPLAINT353 - Only new parts allowed; product &1 is not a new part

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 353

• Message text: Only new parts allowed; product &1 is not a new part

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT353 - Only new parts allowed; product &1 is not a new part ?

  The SAP error message CRM_COMPLAINT353 indicates that there is an issue with the product being processed in a complaint or service request. Specifically, the message states that only new parts are allowed, and the product in question (denoted as &1) is not classified as a new part.
  Cause:
  This error typically arises in scenarios where:
  
  Product Classification: The product being referenced is not marked as a new part in the system. This could be due to incorrect data entry or configuration in the product master data.
  Business Rules: The business rules configured in the SAP system may require that only new parts can be used for certain transactions, such as warranty claims or service requests.
  Status of the Product: The product may have been previously used or is classified as refurbished, which does not meet the criteria for being considered a new part.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify the status of the product. Ensure that it is marked as a new part.
  If the product is not marked correctly, update the product master data to reflect its status as a new part.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to the complaint or service process. Ensure that the rules regarding new parts are correctly defined and that they align with your business requirements.
  
  
  
  Consult with Business Process Owners:
  
  If you are unsure about the classification of the product or the business rules, consult with the relevant business process owners or stakeholders to clarify the requirements.
  
  
  
  Use an Alternative Product:
  
  If the product cannot be classified as new, consider using an alternative product that meets the criteria for being a new part.
  
  
  
  SAP Notes and Documentation:
  
  Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER to access the complaint or service order and review the details.
  User Roles: Ensure that you have the necessary permissions to view and edit product master data.
  Testing: After making changes, perform a test transaction to ensure that the error no longer occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.