How To Fix CRM_COMPLAINT354 - Sold-to party is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 354

• Message text: Sold-to party is not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT354 - Sold-to party is not valid ?

  The SAP error message CRM_COMPLAINT354: Sold-to party is not valid typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a complaint, and the system cannot validate the sold-to party (the customer associated with the transaction). Here are the potential causes, solutions, and related information for this error:
  Causes:
  
  Invalid Customer Master Data: The sold-to party may not exist in the system or may have been marked as inactive.
  Data Inconsistency: There may be inconsistencies in the customer data, such as missing required fields or incorrect data formats.
  Authorization Issues: The user may not have the necessary authorizations to access the sold-to party's data.
  Organizational Structure: The sold-to party may not be assigned to the correct organizational unit or sales area.
  Incorrect Input: The sold-to party number may have been entered incorrectly.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for general data or VD03 for sales area data) and verify that the sold-to party exists and is active.
  Ensure that all required fields are filled out correctly.
  
  
  
  Validate Input:
  
  Double-check the sold-to party number entered in the complaint. Ensure there are no typographical errors.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the sold-to party's data. This may involve checking roles and permissions in the SAP system.
  
  
  
  Check Organizational Assignments:
  
  Verify that the sold-to party is assigned to the correct sales area and organizational unit. This can be checked in the customer master data.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your SAP support team or IT department to investigate any underlying system issues or data inconsistencies.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, and CRMD_ORDER for managing customer and complaint data.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  Documentation: Review SAP documentation or help files related to CRM complaints and customer master data management for additional guidance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.