How To Fix CRM_COMPLAINT356 - RFC destination for ERP site is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 356

• Message text: RFC destination for ERP site is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT356 - RFC destination for ERP site is not available ?

  The SAP error message "CRM_COMPLAINT356 RFC destination for ERP site is not available" typically indicates that there is an issue with the Remote Function Call (RFC) connection between the SAP CRM system and the ERP system. This error can occur in scenarios where the CRM system is trying to communicate with the ERP system for processing complaints, orders, or other transactions.
  Causes:
  
  RFC Destination Configuration: The RFC destination for the ERP system may not be configured correctly in the CRM system.
  Network Issues: There may be network connectivity issues preventing the CRM system from reaching the ERP system.
  System Availability: The ERP system may be down or not available at the moment.
  Authorization Issues: The user or service account used for the RFC connection may not have the necessary authorizations.
  Incorrect Parameters: The parameters set in the RFC destination (like the target host, system number, client, etc.) may be incorrect.
  
  Solutions:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Look for the RFC destination that corresponds to the ERP system.
  Verify that the configuration is correct (target host, system number, client, etc.).
  Test the connection using the "Test Connection" button to ensure it is working.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues between the CRM and ERP systems.
  You can use tools like ping or traceroute to check connectivity.
  
  
  
  Check System Availability:
  
  Ensure that the ERP system is up and running.
  Check for any scheduled downtimes or maintenance activities.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account used for the RFC connection has the necessary authorizations to access the ERP system.
  
  
  
  Check Logs:
  
  Review the system logs in both the CRM and ERP systems for any additional error messages that might provide more context.
  
  
  
  Consult Basis Team:
  
  If the issue persists, consult your SAP Basis team for further investigation. They can help with deeper diagnostics and may need to check the system configuration or network settings.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: To manage RFC destinations.
  SICF: To check the HTTP services if applicable.
  ST22: To check for dumps that might provide more information.
  SM21: To check the system log for errors.
  
  
  
  Documentation: Refer to SAP Notes and documentation related to RFC connections and troubleshooting for more detailed guidance.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the "CRM_COMPLAINT356" error message.