How To Fix CRM_COMPLAINT357 - ERP billing document &1 is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 357

• Message text: ERP billing document &1 is not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT357 - ERP billing document &1 is not valid ?

  The SAP error message CRM_COMPLAINT357 indicates that the ERP billing document referenced in the complaint is not valid. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an attempt to process or reference a billing document that either does not exist, has been deleted, or is not in a valid status for the operation being performed.
  Causes:
  
  Non-Existent Billing Document: The billing document number referenced may not exist in the ERP system.
  Deleted Document: The billing document may have been deleted or archived, making it unavailable for processing.
  Incorrect Status: The billing document may be in a status that does not allow it to be referenced (e.g., it may be in a closed or canceled state).
  Data Synchronization Issues: There may be issues with data synchronization between the CRM and ERP systems, leading to discrepancies in document availability.
  Authorization Issues: The user may not have the necessary authorizations to access the billing document.
  
  Solutions:
  
  Verify Document Existence: Check if the billing document number exists in the ERP system. You can do this by using transaction codes like VF03 (Display Billing Document) in the ERP system.
  Check Document Status: Ensure that the billing document is in a valid status. If it is closed or canceled, you may need to take appropriate actions based on business processes.
  Data Synchronization: If there are synchronization issues, ensure that the data between CRM and ERP is properly synchronized. This may involve running specific synchronization jobs or checking for errors in the middleware (e.g., SAP PI/PO).
  Review Authorizations: Ensure that the user has the necessary authorizations to access the billing document. This may involve checking user roles and permissions in both CRM and ERP systems.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, VF03, and SE11 (for data dictionary) to investigate further.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number or related keywords in the SAP Support Portal.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate actions to resolve it.