How To Fix CRM_COMPLAINT358 - Error occurred in RFC call for ERP billing: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 358

• Message text: Error occurred in RFC call for ERP billing: &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT358 - Error occurred in RFC call for ERP billing: &1 ?

  The SAP error message CRM_COMPLAINT358 indicates that there was an issue during a Remote Function Call (RFC) to the ERP system for billing related to a complaint in the CRM system. This error typically arises in scenarios where CRM is integrated with ERP for processing billing information related to complaints or service requests.
  Cause:
  The error can be caused by several factors, including:
  
  Network Issues: Problems with the network connection between the CRM and ERP systems can lead to RFC call failures.
  Configuration Issues: Incorrect configuration of the RFC destination or the connection settings between the CRM and ERP systems.
  Authorization Issues: The user or system may not have the necessary authorizations to perform the RFC call.
  Data Issues: Invalid or incomplete data being sent in the RFC call can cause the call to fail.
  System Errors: Issues in the ERP system itself, such as missing function modules or errors in the underlying business logic.
  
  Solution:
  To resolve the CRM_COMPLAINT358 error, you can take the following steps:
  
  
  Check Network Connectivity: Ensure that there are no network issues between the CRM and ERP systems. You can test the connection using transaction SM59 in SAP to check the RFC destination settings.
  
  
  Review RFC Destination: Go to transaction SM59 and verify the configuration of the RFC destination used for the connection. Ensure that it is correctly set up and that the connection is working.
  
  
  Check Authorizations: Ensure that the user or service account used for the RFC call has the necessary authorizations in both the CRM and ERP systems.
  
  
  Analyze the Data: Review the data being sent in the RFC call. Ensure that all required fields are populated and that the data is valid.
  
  
  Check ERP System Logs: Look at the ERP system's logs (transaction SLG1 for application logs) to identify any specific errors that occurred during the RFC call. This can provide more context on what went wrong.
  
  
  Debugging: If you have access to the development environment, you can debug the RFC function module being called to identify where the error is occurring.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM59 - RFC Destinations
  SLG1 - Application Log
  SE37 - Function Module
  SE80 - Object Navigator (for debugging)
  
  
  
  Integration Points: Understanding the integration points between CRM and ERP can help in troubleshooting. Familiarize yourself with the relevant business processes and data flows.
  
  
  Documentation: Review the documentation for both the CRM and ERP systems to understand the expected behavior and data requirements for the RFC calls.
  
  
  By following these steps, you should be able to diagnose and resolve the CRM_COMPLAINT358 error effectively.