How To Fix CRM_COMPLAINT319 - Reference transaction &1 does not contain any products

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 319

• Message text: Reference transaction &1 does not contain any products

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT319 - Reference transaction &1 does not contain any products ?

  The SAP error message CRM_COMPLAINT319 indicates that the reference transaction specified (denoted as &1 in the error message) does not contain any products. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to create or process a complaint or service request that references another transaction, such as a sales order or service order, which is expected to have associated products.
  Causes:
  
  Missing Products: The reference transaction (e.g., a sales order or service order) does not have any products associated with it. This could happen if the order was created without any items or if the items were removed.
  Incorrect Reference: The reference transaction number provided may be incorrect or may not exist in the system.
  Data Inconsistency: There may be data inconsistencies or issues in the database that prevent the system from recognizing the products associated with the reference transaction.
  Transaction Type: The type of transaction being referenced may not support product associations.
  
  Solutions:
  
  
  Check the Reference Transaction:
  
  Verify that the reference transaction number is correct and exists in the system.
  Open the reference transaction and check if it indeed contains products. If it does not, you may need to add products to it.
  
  
  
  Add Products:
  
  If the reference transaction is valid but lacks products, you can add the necessary products to it. This may involve editing the transaction to include the required items.
  
  
  
  Review Transaction Type:
  
  Ensure that the transaction type you are working with is appropriate for the operation you are trying to perform. Some transaction types may not allow for product associations.
  
  
  
  Data Consistency Check:
  
  If you suspect data inconsistencies, you may need to run consistency checks or consult with your SAP Basis or technical team to investigate any underlying database issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific notes or guidelines related to the error message CRM_COMPLAINT319.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing complaints and service requests.
  SAP Notes: Check for any SAP Notes related to CRM_COMPLAINT319 for patches or updates that may address known issues.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify the reference transaction.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.