How To Fix CRM_COMPLAINT320 - Sold-to party is not valid on marketing project

CRM_COMPLAINT320 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 320

• Message text: Sold-to party is not valid on marketing project

Error Log:
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The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT320 - Sold-to party is not valid on marketing project ?

  The SAP error message CRM_COMPLAINT320 indicates that the "Sold-to party is not valid on marketing project." This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to create or process a complaint or service request related to a marketing project.
  
  Cause:
  The error can arise due to several reasons:
  
  Invalid Sold-to Party: The sold-to party (customer) you are trying to use is not valid for the specific marketing project you are working with. This could be due to the customer not being assigned to the project or the project not being set up to include that customer.
  Project Status: The marketing project may be in a status that does not allow for new complaints or service requests to be created.
  Data Inconsistencies: There may be inconsistencies in the master data related to the sold-to party or the marketing project.
  Authorization Issues: The user may not have the necessary authorizations to access