How To Fix CRM_COMPLAINT320 - Sold-to party is not valid on marketing project

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 320

• Message text: Sold-to party is not valid on marketing project

Error Log:
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The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT320 - Sold-to party is not valid on marketing project ?

  The SAP error message CRM_COMPLAINT320 indicates that the "Sold-to party is not valid on marketing project." This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to create or process a complaint or service request related to a marketing project.
  Cause:
  The error can arise due to several reasons:
  
  Invalid Sold-to Party: The sold-to party (customer) you are trying to use is not valid for the specific marketing project you are working with. This could be due to the customer not being assigned to the project or the project not being set up to include that customer.
  Project Status: The marketing project may be in a status that does not allow for new complaints or service requests to be created.
  Data Inconsistencies: There may be inconsistencies in the master data related to the sold-to party or the marketing project.
  Authorization Issues: The user may not have the necessary authorizations to access the sold-to party or the marketing project.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Sold-to Party:
  
  Verify that the sold-to party you are using is valid and active. You can do this by checking the customer master data in the SAP system.
  Ensure that the sold-to party is assigned to the marketing project. You can check the project details to see if the customer is included.
  
  
  
  Review Marketing Project:
  
  Check the status of the marketing project. Ensure that it is in a status that allows for the creation of complaints or service requests.
  If necessary, update the project settings to include the sold-to party.
  
  
  
  Data Consistency:
  
  Review the master data for both the sold-to party and the marketing project to ensure there are no inconsistencies or missing information.
  If there are discrepancies, correct them in the respective master data records.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and use the sold-to party and the marketing project. If not, contact your system administrator to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on the specific error message and related processes.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for checking customer details and CRM_ORDER for managing complaints and service requests.
  Master Data Management: Understanding how master data is managed in SAP CRM can help prevent similar issues in the future.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.