How To Fix CRM_COMPLAINT321 - Validation on marketing project failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 321

• Message text: Validation on marketing project failed

Error Log
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The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT321 - Validation on marketing project failed ?

  The SAP error message "CRM_COMPLAINT321: Validation on marketing project failed" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the marketing project associated with a complaint or service request. This error indicates that the system has encountered a validation issue related to the marketing project that is being referenced.
  Causes:
  
  Invalid Marketing Project: The marketing project ID may not exist or may have been deleted.
  Inactive Marketing Project: The marketing project might be inactive or not available for the current date.
  Missing Required Data: Certain required fields or data related to the marketing project may be missing or incorrectly filled.
  Authorization Issues: The user may not have the necessary authorizations to access or use the marketing project.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the marketing project requirements.
  
  Solutions:
  
  Check Marketing Project ID: Verify that the marketing project ID being used is correct and exists in the system.
  Activate the Marketing Project: If the project is inactive, consider activating it or using a different active project.
  Complete Required Fields: Ensure that all required fields related to the marketing project are filled out correctly in the complaint or service request.
  Review Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to access the marketing project.
  Consult Configuration Settings: Review the configuration settings in the CRM system to ensure they are set up correctly for the marketing project.
  Check for Dependencies: Sometimes, there may be dependencies or prerequisites that need to be fulfilled before the marketing project can be used.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view or edit the complaint or service request.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for CRM and marketing projects for detailed information on how to manage and validate marketing projects.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the "CRM_COMPLAINT321" error message.