How To Fix CRM_COMPLAINT321 - Validation on marketing project failed

CRM_COMPLAINT321 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 321

• Message text: Validation on marketing project failed

Error Log
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The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_COMPLAINT321 - Details

• The SAP error message "CRM_COMPLAINT321: Validation on marketing project failed" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the marketing project associated with a complaint or service request. This error indicates that the system has encountered a validation issue related to the marketing project that is being referenced.
  Causes:
  
  Invalid Marketing Project: The marketing project ID may not exist or may have been deleted.
  Inactive Marketing Project: The marketing project might be inactive or not available for the current date.
  Missing Required Data: Certain required fields or data related to the marketing project may be missing or incorrectly filled.
  Authorization Issues: The user may not have the necessary authorizations to access or use the marketing project.
  
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the marketing project requirements.
  
  Solutions:
  
  Check Marketing Project ID: Verify that the marketing project ID being used