How To Fix CRM_COMPLAINT326 - A valid usage type is not assigned to marketing project &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 326

• Message text: A valid usage type is not assigned to marketing project &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT326 - A valid usage type is not assigned to marketing project &1 ?

  The SAP error message CRM_COMPLAINT326 indicates that a valid usage type is not assigned to a marketing project in the SAP Customer Relationship Management (CRM) system. This error typically arises when trying to create or manage a marketing project without the necessary configuration.
  Cause:
  The primary cause of this error is that the marketing project you are trying to work with does not have a valid usage type assigned. Usage types are essential in SAP CRM as they define the purpose and characteristics of a project. If the system cannot find a valid usage type for the project, it will trigger this error.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check the Marketing Project Configuration:
  
  Go to the transaction code CRMD_ORDER or the relevant transaction for managing marketing projects.
  Open the marketing project that is causing the error.
  Verify if a usage type is assigned to the project.
  
  
  
  Assign a Valid Usage Type:
  
  If no usage type is assigned, you need to assign a valid one. This can typically be done in the project details or settings.
  Ensure that the usage type you are assigning is configured correctly in the system.
  
  
  
  Configuration in Customizing:
  
  If you need to create or modify usage types, you can do this in the SAP Customizing Implementation Guide (IMG).
  Navigate to: SPRO -> SAP Customizing Implementation Guide -> Customer Relationship Management -> Marketing -> Define Usage Types.
  Here, you can create new usage types or modify existing ones as per your business requirements.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to view and modify marketing projects and their configurations.
  
  
  
  Consult Documentation:
  
  If you are unsure about which usage type to assign, consult your organization's documentation or reach out to your SAP functional consultant for guidance.
  
  
  
  Testing:
  
  After making the necessary changes, test the marketing project creation or modification process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  CRMD_ORDER: For managing CRM orders, including marketing projects.
  SPRO: For accessing the SAP Customizing Implementation Guide.
  
  
  
  SAP Notes and Documentation:
  
  Check SAP Notes for any known issues or additional guidance related to this error message.
  Review the SAP Help Portal for detailed documentation on marketing project configuration.
  
  
  
  Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  By following these steps, you should be able to resolve the error message CRM_COMPLAINT326 and successfully manage your marketing projects in SAP CRM.