How To Fix CRM_COMPLAINT318 - Product &1 not transferred because it does not exist in ref. trans. &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 318

• Message text: Product &1 not transferred because it does not exist in ref. trans. &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT318 - Product &1 not transferred because it does not exist in ref. trans. &2 ?

  The SAP error message CRM_COMPLAINT318 indicates that a product (identified by &1) is not being transferred because it does not exist in the reference transaction (identified by &2). This error typically occurs in the context of CRM (Customer Relationship Management) when trying to process a complaint or a similar transaction that involves product data.
  
  Cause:
  
  Product Not Defined: The product specified in the transaction does not exist in the system or is not defined in the reference transaction.
  Incorrect Reference Transaction: The reference transaction may not have the necessary product data or may not be correctly linked to the product.
  Data Inconsistency: There may be inconsistencies in the data between the complaint and the reference transaction, such as missing or incorrect product codes.
  
  Configuration Issues: There could be configuration issues in the CRM system that prevent the product from being recognized in the context of the reference transaction.
  
  
  Solution:
  
  Check Product Existence: Verify that the product specified