How To Fix CRM_COMPLAINT318 - Product &1 not transferred because it does not exist in ref. trans. &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 318

• Message text: Product &1 not transferred because it does not exist in ref. trans. &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT318 - Product &1 not transferred because it does not exist in ref. trans. &2 ?

  The SAP error message CRM_COMPLAINT318 indicates that a product (identified by &1) is not being transferred because it does not exist in the reference transaction (identified by &2). This error typically occurs in the context of CRM (Customer Relationship Management) when trying to process a complaint or a similar transaction that involves product data.
  Cause:
  
  Product Not Defined: The product specified in the transaction does not exist in the system or is not defined in the reference transaction.
  Incorrect Reference Transaction: The reference transaction may not have the necessary product data or may not be correctly linked to the product.
  Data Inconsistency: There may be inconsistencies in the data between the complaint and the reference transaction, such as missing or incorrect product codes.
  Configuration Issues: There could be configuration issues in the CRM system that prevent the product from being recognized in the context of the reference transaction.
  
  Solution:
  
  Check Product Existence: Verify that the product specified in the error message exists in the system. You can do this by checking the product master data in the relevant module (e.g., CRM or Material Management).
  Validate Reference Transaction: Ensure that the reference transaction (e.g., sales order, service order) contains the product in question. If it does not, you may need to add it or correct the reference.
  Review Data Consistency: Check for any inconsistencies in the data. Ensure that the product codes match and that all necessary data is correctly entered in both the complaint and the reference transaction.
  Configuration Review: If the issue persists, review the configuration settings in the CRM system to ensure that products are correctly linked to transactions. This may involve checking the customizing settings for complaint management.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message, as it may provide additional context or troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate product and complaint management (e.g., CRMD_ORDER for managing complaints).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into specific bugs or configuration tips.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and manage the products and transactions involved.
  Testing: If changes are made, conduct thorough testing to ensure that the issue is resolved and that the system behaves as expected.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.