How To Fix CRM_COMPLAINT317 - Product &1 not transferred because it is excluded in reference trans. &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 317

• Message text: Product &1 not transferred because it is excluded in reference trans. &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT317 - Product &1 not transferred because it is excluded in reference trans. &2 ?

  The SAP error message CRM_COMPLAINT317 indicates that a specific product (denoted as &1) is not being transferred because it has been excluded in a reference transaction (denoted as &2). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with complaints or service requests.
  
  Cause:
  
  
  Exclusion in Reference Transaction: The product in question has been marked as excluded in the reference transaction. This could be due to various reasons, such as:
  
  The product is not relevant for the specific transaction type.
  The product has been flagged for exclusion due to business rules or configurations.
  The product may not be valid for the specific customer or scenario.
  
  
  
  Configuration Settings: There may be configuration settings in the CRM system that dictate which products can be included in certain transactions. If the product does not meet the criteria set in these configurations, it will be excluded.
  
  
  Data Integrity Issues: There may be issues with the