How To Fix CRM_COMPLAINT317 - Product &1 not transferred because it is excluded in reference trans. &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 317

• Message text: Product &1 not transferred because it is excluded in reference trans. &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT317 - Product &1 not transferred because it is excluded in reference trans. &2 ?

  The SAP error message CRM_COMPLAINT317 indicates that a specific product (denoted as &1) is not being transferred because it has been excluded in a reference transaction (denoted as &2). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with complaints or service requests.
  Cause:
  
  
  Exclusion in Reference Transaction: The product in question has been marked as excluded in the reference transaction. This could be due to various reasons, such as:
  
  The product is not relevant for the specific transaction type.
  The product has been flagged for exclusion due to business rules or configurations.
  The product may not be valid for the specific customer or scenario.
  
  
  
  Configuration Settings: There may be configuration settings in the CRM system that dictate which products can be included in certain transactions. If the product does not meet the criteria set in these configurations, it will be excluded.
  
  
  Data Integrity Issues: There may be issues with the data integrity of the product or the reference transaction, such as missing or incorrect information.
  
  
  Solution:
  
  
  Check Reference Transaction: Review the reference transaction (denoted as &2) to understand why the product (denoted as &1) is excluded. Look for any settings or flags that indicate exclusion.
  
  
  Review Product Configuration: Check the configuration settings for the product in question. Ensure that it is set up correctly and is valid for the transaction type you are working with.
  
  
  Adjust Business Rules: If the exclusion is due to business rules, consider whether these rules need to be adjusted to allow the product to be included in the transaction.
  
  
  Data Validation: Validate the data associated with both the product and the reference transaction. Ensure that all required fields are populated and that there are no inconsistencies.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error message and related configurations.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate to the configuration settings or transaction details.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.