How To Fix CRM_COMPLAINT316 - Assignment of product not allowed because it is excluded in ref. trans.

CRM_COMPLAINT316 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 316

• Message text: Assignment of product not allowed because it is excluded in ref. trans.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT316 - Assignment of product not allowed because it is excluded in ref. trans. ?

  The SAP error message CRM_COMPLAINT316 indicates that there is an issue with the assignment of a product in a complaint transaction. Specifically, the error states that the product assignment is not allowed because it is excluded in the reference transaction. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with complaints or service requests.
  
  Cause:
  The error can be caused by several factors, including:
  
  
  Product Exclusion: The product you are trying to assign to the complaint is excluded in the reference transaction (e.g., a sales order, service order, etc.). This could be due to configuration settings that restrict certain products from being assigned to specific transaction types.
  
  
  Configuration Settings: The system may have been configured to exclude certain products based on specific criteria, such as product category, status, or other attributes.
  
  
  Reference Transaction Issues: The reference transaction (like a sales order or service order) may have specific conditions or restrictions