How To Fix CRM_COMPLAINT312 - Some serial numbers are too long to be transferred to ERP

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 312

• Message text: Some serial numbers are too long to be transferred to ERP

What causes this issue?

In the product master for this product it has been defined that the
serial numbers are to be validated against serial numbers in the ERP
system. The maximum length of serial numbers in the ERP system is 18
characters.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the serial numbers and limit the length to 18 characters.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT312 - Some serial numbers are too long to be transferred to ERP ?

  The SAP error message CRM_COMPLAINT312 indicates that some serial numbers in the CRM system are too long to be transferred to the ERP system. This typically occurs during the integration of CRM and ERP systems, particularly when dealing with service orders, complaints, or other transactions that involve serial numbers.
  Cause:
  The primary cause of this error is that the length of the serial numbers in the CRM system exceeds the maximum length allowed in the ERP system. Each system has its own configuration and limitations regarding the length of serial numbers, and when these do not match, it can lead to transfer issues.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Serial Number Lengths: 
  
  Review the serial numbers in the CRM system to identify which ones are exceeding the length limit set in the ERP system. The maximum length for serial numbers in ERP is typically 18 characters, but this can vary based on configuration.
  
  
  
  Adjust Serial Numbers:
  
  If possible, modify the serial numbers in the CRM system to ensure they conform to the length restrictions of the ERP system. This may involve truncating or reformatting the serial numbers.
  
  
  
  Configuration Review:
  
  Check the configuration settings in both the CRM and ERP systems to ensure that they are aligned. This includes reviewing the settings for serial number management and ensuring that both systems are set to handle the same length of serial numbers.
  
  
  
  Data Mapping:
  
  If you are using middleware or integration tools to transfer data between CRM and ERP, ensure that the data mapping is correctly configured to handle serial numbers appropriately.
  
  
  
  Error Logging:
  
  Review the error logs for more details on which specific serial numbers are causing the issue. This can help in identifying patterns or specific cases that need to be addressed.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to serial number handling and integration between CRM and ERP for additional guidance.
  
  
  
  Testing:
  
  After making adjustments, conduct tests to ensure that the serial numbers can be successfully transferred from CRM to ERP without errors.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  Integration Settings: Review the integration settings between CRM and ERP, particularly focusing on the handling of serial numbers.
  User Roles and Permissions: Ensure that the user roles and permissions are correctly set up to allow for the necessary changes to be made in both systems.
  
  By following these steps, you should be able to resolve the CRM_COMPLAINT312 error and ensure smooth data transfer between your CRM and ERP systems.