How To Fix CRM_COMPLAINT312 - Some serial numbers are too long to be transferred to ERP

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 312

• Message text: Some serial numbers are too long to be transferred to ERP

What causes this issue?

In the product master for this product it has been defined that the
serial numbers are to be validated against serial numbers in the ERP
system. The maximum length of serial numbers in the ERP system is 18
characters.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the serial numbers and limit the length to 18 characters.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT312 - Some serial numbers are too long to be transferred to ERP ?

  The SAP error message CRM_COMPLAINT312 indicates that some serial numbers in the CRM system are too long to be transferred to the ERP system. This typically occurs during the integration of CRM and ERP systems, particularly when dealing with service orders, complaints, or other transactions that involve serial numbers.
  
  Cause:
  The primary cause of this error is that the length of the serial numbers in the CRM system exceeds the maximum length allowed in the ERP system. Each system has its own configuration and limitations regarding the length of serial numbers, and when these do not match, it can lead to transfer issues.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Serial Number Lengths: 
  
  Review the serial numbers in the CRM system to identify which ones are exceeding the length limit set in the ERP system. The maximum length for serial numbers in ERP is typically 18 characters, but this can