How To Fix CRM_COMPLAINT136 - Product &1 is already used for kit &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 136

• Message text: Product &1 is already used for kit &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT136 - Product &1 is already used for kit &2 ?

  The SAP error message CRM_COMPLAINT136 indicates that a specific product (identified as &1) is already being used in a kit (identified as &2). This error typically arises in the context of creating or managing complaints in the SAP Customer Relationship Management (CRM) module, particularly when dealing with product kits or bundles.
  Cause:
  The error occurs because the system has detected that the product you are trying to add to a complaint is already part of an existing kit. In SAP, a kit is a collection of products that are sold together, and the system enforces rules to prevent the same product from being included in multiple kits or complaints simultaneously.
  Solution:
  To resolve this error, you can consider the following approaches:
  
  
  Check Kit Composition: Review the kit (identified as &2) to see if the product (identified as &1) is indeed part of it. If it is, you may need to adjust your complaint to exclude this product or modify the kit.
  
  
  Use a Different Product: If the product is already in use, consider using a different product that is not part of the kit for your complaint.
  
  
  Modify the Kit: If appropriate, you can modify the kit to remove the product from it, allowing you to use it in the complaint. This may require coordination with your product management or sales team.
  
  
  Check for Open Complaints: Ensure that there are no open complaints that are already using the product in question. If there are, you may need to resolve those complaints first.
  
  
  Consult Documentation: Review SAP documentation or help resources for more specific guidance related to your version of SAP CRM, as there may be additional configuration or business rules in place.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your system configuration.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to complaints and kits, such as CRM_COMPLAINT or CRM_ORDER, to navigate the system more effectively.
  User Roles: Ensure that you have the appropriate permissions to modify kits and complaints, as restrictions may lead to similar errors.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.