How To Fix CRM_COMPLAINT140 - The subitem could not be created; the campaign is blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 140

• Message text: The subitem could not be created; the campaign is blocked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT140 - The subitem could not be created; the campaign is blocked ?

  The SAP error message CRM_COMPLAINT140 indicates that there is an issue with creating a subitem in the context of a campaign that is currently blocked. This error typically arises in the SAP Customer Relationship Management (CRM) module when trying to create or manage complaints or service requests that are linked to a campaign.
  Cause:
  
  Blocked Campaign: The primary cause of this error is that the campaign associated with the complaint or subitem is marked as blocked. This could be due to various reasons, such as the campaign being completed, deactivated, or manually blocked by a user.
  Status Configuration: The status of the campaign may not allow for new subitems to be created. This can be due to the configuration settings in the campaign management module.
  Authorization Issues: There may be authorization restrictions preventing the creation of subitems in a blocked campaign.
  
  Solution:
  
  
  Check Campaign Status: 
  
  Navigate to the campaign in question and check its status. If it is blocked, you may need to unblock it or create the subitem under a different campaign that is active.
  You can do this by going to the campaign management area in SAP and reviewing the campaign's details.
  
  
  
  Modify Campaign Settings:
  
  If the campaign should not be blocked, you can change its status to active or open, allowing for the creation of subitems.
  Ensure that the campaign is configured correctly to allow for the creation of subitems.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to create subitems in the campaign. If not, you may need to adjust the user roles or permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP administrator for specific configurations related to campaign management and complaint handling.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, as there may be underlying issues that require technical intervention.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing complaints and CRMD_ORDERADM_H for accessing order administration.
  Campaign Management: Understanding the campaign management process in SAP CRM can help in troubleshooting similar issues in the future.
  SAP Notes: Check for any SAP Notes related to CRM_COMPLAINT140 for additional insights or patches that may address the issue.
  
  By following these steps, you should be able to resolve the error and successfully create the subitem associated with the campaign.