How To Fix CRM_COMPLAINT137 - Construction kit components do not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 137

• Message text: Construction kit components do not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT137 - Construction kit components do not exist ?

  The SAP error message CRM_COMPLAINT137 indicates that the system is unable to find the components of a construction kit that you are trying to use in a complaint or service request. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with complaints related to products that are constructed from multiple components.
  Cause:
  The error can be caused by several factors:
  
  Missing Components: The components that make up the construction kit are not defined in the system or are not available in the relevant plant or storage location.
  Incorrect Configuration: The construction kit may not be properly configured in the system, leading to missing links between the kit and its components.
  Data Inconsistencies: There may be inconsistencies in the master data related to the construction kit or its components.
  Authorization Issues: The user may not have the necessary authorizations to view or access the components of the construction kit.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Component Availability:
  
  Verify that all components of the construction kit are defined in the system.
  Ensure that the components are available in the relevant plant or storage location.
  
  
  
  Review Construction Kit Configuration:
  
  Go to the configuration settings for the construction kit and ensure that all components are correctly linked.
  Check if the construction kit is marked as active and properly set up in the system.
  
  
  
  Master Data Consistency:
  
  Review the master data for the construction kit and its components to ensure there are no discrepancies.
  If necessary, update or correct the master data.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the construction kit and its components.
  If needed, consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on managing construction kits and troubleshooting related issues.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing complaints and service requests.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on CRM and construction kits.
  Community Forums: Engage with SAP community forums or user groups for shared experiences and solutions from other users who may have encountered the same issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to your SAP support team for further assistance.