How To Fix CRM_COMPLAINT135 - Product &1 is not contained in the structure of kit &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 135

• Message text: Product &1 is not contained in the structure of kit &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT135 - Product &1 is not contained in the structure of kit &2 ?

  The SAP error message CRM_COMPLAINT135 indicates that a specific product (identified as &1) is not included in the structure of a kit (identified as &2). This error typically arises in the context of CRM (Customer Relationship Management) when dealing with complaints or service requests that involve product kits.
  Cause:
  
  Product Not Part of Kit: The most common cause of this error is that the product you are trying to associate with a kit is not actually part of the kit's defined structure in the system.
  Incorrect Configuration: There may be a configuration issue where the kit was not set up correctly to include the product in question.
  Data Inconsistency: There could be inconsistencies in the master data, such as changes made to the kit or product definitions that have not been properly updated in the system.
  
  Solution:
  
  Check Kit Structure: Verify the structure of the kit (product &2) in the system. You can do this by navigating to the relevant transaction (e.g., using transaction codes like CS03 for displaying the bill of materials) to see if product &1 is indeed part of the kit.
  Add Product to Kit: If the product is not part of the kit and it should be, you will need to add it to the kit's structure. This can typically be done in the product master data or kit configuration settings.
  Review Configuration: Ensure that the configuration for the kit is correct and that all necessary products are included. If changes were made recently, ensure they were saved and activated properly.
  Data Consistency Check: Run any necessary data consistency checks or reports to identify and resolve any discrepancies in the product and kit definitions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CS01 (Create BOM), CS02 (Change BOM), and CS03 (Display BOM) for managing kit structures.
  Master Data Management: Ensure that your product master data is well-maintained and that any changes are reflected across all relevant areas of the system.
  Documentation: Refer to SAP documentation or help files for more detailed information on managing product kits and handling complaints in CRM.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_COMPLAINT135 error and ensure that your product and kit configurations are correct.