How To Fix CRM_COMPLAINT132 - Product must not correspond to product in reference transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 132

• Message text: Product must not correspond to product in reference transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT132 - Product must not correspond to product in reference transaction ?

  The SAP error message CRM_COMPLAINT132, which states "Product must not correspond to product in reference transaction," typically occurs in the context of CRM (Customer Relationship Management) when dealing with complaints or service requests. This error indicates that the product being referenced in the current transaction is the same as the product in a related or reference transaction, which is not allowed according to the business rules set in the system.
  Cause:
  
  Reference Transaction Conflict: The product you are trying to enter in the complaint or service request is already associated with a reference transaction (like a previous complaint or order) that is not allowed to be duplicated.
  Business Rules: The system may have specific business rules that prevent the same product from being associated with multiple complaints or service requests to avoid confusion or redundancy.
  Configuration Settings: The configuration settings in the CRM system may enforce this restriction based on the business processes defined.
  
  Solution:
  
  Check Reference Transactions: Review the reference transactions associated with the complaint or service request. Ensure that you are not trying to create a new complaint for a product that is already under review or has an existing complaint.
  Use a Different Product: If applicable, consider using a different product for the current transaction that does not conflict with the existing reference transaction.
  Review Business Rules: Consult with your SAP administrator or business process owner to understand the specific business rules that are causing this error. They may need to adjust the rules if the current setup does not align with your business needs.
  Transaction History: Check the transaction history for the product in question to see if there are any open or unresolved complaints that might be causing the conflict.
  SAP Notes and Documentation: Look for any relevant SAP Notes or documentation that might provide additional insights or updates regarding this error message.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide more detailed troubleshooting steps based on your specific system configuration.
  User Forums: Engage with SAP user forums or communities where other users may have encountered similar issues and can share their solutions.
  Training and Documentation: Ensure that users are trained on the proper procedures for entering complaints and handling products in the CRM system to minimize the occurrence of such errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.