How To Fix CRM_COMPLAINT132 - Product must not correspond to product in reference transaction

CRM_COMPLAINT132 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 132

• Message text: Product must not correspond to product in reference transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT132 - Product must not correspond to product in reference transaction ?

  The SAP error message CRM_COMPLAINT132, which states "Product must not correspond to product in reference transaction," typically occurs in the context of CRM (Customer Relationship Management) when dealing with complaints or service requests. This error indicates that the product being referenced in the current transaction is the same as the product in a related or reference transaction, which is not allowed according to the business rules set in the system.
  
  Cause:
  
  Reference Transaction Conflict: The product you are trying to enter in the complaint or service request is already associated with a reference transaction (like a previous complaint or order) that is not allowed to be duplicated.
  Business Rules: The system may have specific business rules that prevent the same product from being associated with multiple complaints or service requests to avoid confusion or redundancy.
  Configuration Settings: The configuration settings in the CRM system may enforce this restriction based on the business processes defined.
  
  
  Solution:
  
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