How To Fix CRM_COMPLAINT131 - Product must correspond to product in reference transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 131

• Message text: Product must correspond to product in reference transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT131 - Product must correspond to product in reference transaction ?

  The SAP error message CRM_COMPLAINT131, which states "Product must correspond to product in reference transaction," typically occurs in the context of CRM (Customer Relationship Management) when there is a mismatch between the product being referenced in a complaint or service request and the product associated with the reference transaction (such as a sales order, service order, or another complaint).
  Cause:
  
  
  Product Mismatch: The product you are trying to enter in the complaint does not match the product that was referenced in the original transaction. This could happen if:
  
  The product code or description is incorrect.
  The product has been changed or deleted in the system.
  The reference transaction is for a different product altogether.
  
  
  
  Data Entry Error: There may be a simple typographical error in the product number or description.
  
  
  Configuration Issues: There may be issues with the configuration of the CRM system that are causing the product validation to fail.
  
  
  Solution:
  
  
  Verify Product Information: Check the product information in the reference transaction. Ensure that the product you are trying to enter in the complaint matches exactly with the product in the reference transaction.
  
  
  Correct Data Entry: If there is a typographical error, correct it and try again.
  
  
  Check Product Status: Ensure that the product is active and has not been discontinued or deleted in the system.
  
  
  Review Configuration: If the issue persists, review the configuration settings in the CRM system to ensure that the product validation rules are set up correctly.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for any specific notes related to this error message.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate to the complaint or reference transaction.
  SAP Notes: Check for any SAP Notes related to CRM_COMPLAINT131 for additional insights or patches that may address the issue.
  User Roles and Permissions: Ensure that you have the necessary permissions to access and modify the products and transactions in question.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.