How To Fix CRM_COMPLAINT130 - Billing item &1/&2 is not the last billing document correction (&3/&4)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 130

• Message text: Billing item &1/&2 is not the last billing document correction (&3/&4)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT130 - Billing item &1/&2 is not the last billing document correction (&3/&4) ?

  The SAP error message CRM_COMPLAINT130 indicates that there is an issue with the billing item in a complaint or service order. Specifically, it suggests that the billing item you are trying to process is not the last billing document correction. This can occur in scenarios where there are multiple billing documents or corrections associated with a particular complaint or service order.
  Cause:
  
  Multiple Billing Documents: The error typically arises when there are multiple billing documents related to the same complaint or service order, and the system expects the last one to be processed.
  Incorrect Sequence: The billing item you are trying to process may not be the most recent or final correction, leading to this error.
  Data Inconsistency: There may be inconsistencies in the billing data or the status of the billing documents.
  
  Solution:
  
  Check Billing Documents: Review the billing documents associated with the complaint or service order. Ensure that you are working with the most recent billing document.
  Identify Last Correction: Identify the last billing document correction and ensure that it is the one you are trying to process.
  Correct Sequence: If you have multiple corrections, ensure that they are processed in the correct sequence. You may need to reverse or adjust previous corrections before proceeding.
  Consult Documentation: Refer to SAP documentation or your organization's guidelines for handling billing corrections in CRM.
  Transaction Codes: Use transaction codes like VF03 (Display Billing Document) to view the details of the billing documents and their statuses.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or technical team for further assistance. They may need to investigate the underlying data or configuration issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_COMPLAINT, and VF03 for managing complaints and billing documents.
  User Roles: Ensure that you have the appropriate user roles and permissions to access and modify billing documents in the CRM system.
  
  By following these steps, you should be able to resolve the error and successfully process the billing item.