How To Fix CRM_COMPLAINT133 - Conditions were copied from the product and not from the billing document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 133

• Message text: Conditions were copied from the product and not from the billing document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT133 - Conditions were copied from the product and not from the billing document ?

  The SAP error message CRM_COMPLAINT133 indicates that conditions (pricing or discounts) were copied from the product rather than from the billing document when creating or processing a complaint in the SAP CRM system. This typically occurs in scenarios where the system is expected to derive pricing information from a specific source, but instead, it defaults to the product's pricing conditions.
  
  Cause:
  
  Configuration Settings: The system may be configured to prioritize product conditions over billing document conditions. This can happen if the relevant settings in the pricing procedure or condition records are not correctly defined.
  Missing Condition Records: If there are no valid condition records in the billing document, the system may revert to using the product's conditions.
  Document Type Settings: The document type used for the complaint may not be set up to allow copying of conditions from the billing document.
  Data Inconsistencies: There may be inconsistencies or missing data in the billing document that