How To Fix CRM_COMPLAINT133 - Conditions were copied from the product and not from the billing document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 133

• Message text: Conditions were copied from the product and not from the billing document

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT133 - Conditions were copied from the product and not from the billing document ?

  The SAP error message CRM_COMPLAINT133 indicates that conditions (pricing or discounts) were copied from the product rather than from the billing document when creating or processing a complaint in the SAP CRM system. This typically occurs in scenarios where the system is expected to derive pricing information from a specific source, but instead, it defaults to the product's pricing conditions.
  Cause:
  
  Configuration Settings: The system may be configured to prioritize product conditions over billing document conditions. This can happen if the relevant settings in the pricing procedure or condition records are not correctly defined.
  Missing Condition Records: If there are no valid condition records in the billing document, the system may revert to using the product's conditions.
  Document Type Settings: The document type used for the complaint may not be set up to allow copying of conditions from the billing document.
  Data Inconsistencies: There may be inconsistencies or missing data in the billing document that prevent the system from copying the conditions correctly.
  
  Solution:
  
  Check Configuration: Review the configuration settings for the pricing procedure in the SAP system. Ensure that the settings allow for the copying of conditions from the billing document.
  Verify Condition Records: Check if the necessary condition records exist in the billing document. If they are missing, you may need to create or update them.
  Document Type Review: Ensure that the document type used for the complaint is configured to allow the copying of conditions from the billing document. This may involve checking the settings in the customizing transaction (e.g., SPRO).
  Test with Different Scenarios: Try creating a complaint with different billing documents to see if the issue persists. This can help identify if the problem is specific to certain documents.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error message or provide additional guidance on configuration settings.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and pricing procedures for detailed information on how conditions are copied and how to configure them.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), VK11 (Create Condition), and VK12 (Change Condition) for managing condition records.
  
  If the issue persists after checking these areas, it may be beneficial to involve your SAP support team or a consultant with expertise in SAP CRM to further investigate the problem.