How To Fix CRM_COMPLAINT142 - Creation date is outside validity period

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 142

• Message text: Creation date is outside validity period

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT142 - Creation date is outside validity period ?

  The SAP error message CRM_COMPLAINT142 indicates that the creation date of a complaint is outside the validity period defined for the complaint type in the system. This typically occurs when you attempt to create a complaint with a date that is either before the start date or after the end date of the validity period set for that specific complaint type.
  Cause:
  
  Validity Period Configuration: The complaint type has a defined validity period that restricts when complaints can be created. If the current date does not fall within this range, the error will occur.
  System Date: The system date may be set incorrectly, leading to a mismatch with the defined validity period.
  User Input Error: The user may have manually entered a creation date that is outside the allowed range.
  
  Solution:
  
  
  Check Validity Period:
  
  Navigate to the configuration settings for the complaint type in SAP.
  Verify the start and end dates of the validity period for the complaint type you are trying to use.
  If necessary, adjust the validity period to include the current date or the date you wish to use for the complaint.
  
  
  
  Adjust System Date:
  
  Ensure that the system date is set correctly. If the system date is incorrect, it may need to be updated by your system administrator.
  
  
  
  Correct User Input:
  
  If the creation date was manually entered, check the date and ensure it falls within the defined validity period. Adjust the date accordingly.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to complaint management to understand the configuration and validity settings better.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access configuration settings or CRMD_ORDER to manage complaints.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles: Ensure that you have the necessary permissions to create complaints and modify validity periods if required.
  
  By following these steps, you should be able to resolve the error and successfully create the complaint within the allowed validity period.